Community Health Alliance - Transitional Living, TLC · 12 hours ago
IT Specialist, 988
Hamilton, OH
Full-time
Onsite
Entry, Mid Level
2+ years expCommunity Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing crucial support to individuals in emotional distress. They are seeking an experienced IT Specialist to maintain the IT infrastructure of the 988 Crisis Hotline and ensure seamless operations of technology resources.
Health CareRehabilitationTherapeutics
Responsibilities
Provides technical assistance and support for inquires and issues related to 988 hotline computer systems, software, hardware and networking
Oversee all hotline technology platforms including RingCentral, iCarol, Vibrant Exchange and others
Diagnose and resolve technical issues with hotline hardware, software and network connectivity and escalate to vendors as necessary
Create accounts for new staff in all relevant systems
Assist users in understanding and utilizing IT systems effectively and provide training and guidance on software and hardware usage as needed
Support regular maintenance and updates on IT systems including patches, upgrades and configurations to ensure security and functionality
Implement data backup and recovery procedures to protect hotline data and ensure program continuity in case of system failure or disasters
Maintains accurate documentation of IT systems, configurations, procedures and user guides. Keeps technical documentation up to date
Leads IT projects such as system upgrades, installations and migrations
Coordinates with external vendors and service providers for the procurement, maintenance and support of IT systems and services
Support implementation and enforcement of IT security policies and procedures. Monitors systems for security breaches
Researches the latest technology that may benefit the hotline services
Share regular updates on IT systems with staff
Qualification
Required
Bachelor's degree in information technology, computer science or related field or equivalent
Minimum of 2 years of experience as an IT specialist or in a similar IT support role
Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
Ability to pass background checks, drug screen and required training
Reliable transportation
Ability to work evenings, overnights and weekends
Benefits
Affordable medical, dental and vision insurance
Generous paid time off (PTO) & paid holidays
Retirement plan with company match – up to 6% (full and part-time)
Company paid life insurance
Mission-driven work environment with ongoing professional development
Paid on-the-job training provided
Company
Community Health Alliance - Transitional Living, TLC
Follow us now at www.linkedin.com/company/communityhealthalliance/ Behavioral health care agency of Community Health Alliance with a passion for restoring wellness and bridging gaps in our community for those experiencing mental illness and substance use disorders.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase