Riverbay Corporation · 10 hours ago
Service Representative - Maintenance
The Bronx, NY, US
Full-time
Onsite
Entry Level
$20.71/hr - $22.18/hr
1+ years expRiverbay Corporation is seeking a Service Representative to manage heavy call volume and assist residents with inquiries and complaints. The role involves dispatching crews, performing bookkeeping duties, and maintaining records while providing excellent customer service.
Non Profit
Responsibilities
Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary
Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable
Performs general bookkeeping duties and budget analysis, as needed, as well as miscellaneous accounting duties
Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person
Enters cooperators' monthly payments into Yardi System
Maintains residential receivable accounts
Monitors records of work orders distributed, amount of work orders and work in progress for supervisors
Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors
Compares inventory to computer and office records (such as received/un-received purchase orders, supply requisitions, work orders and invoices) to obtain current inventory
Processes purchase requisitions, packing slips, invoices and chargebacks
Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor's arrival
Compose and track emails to departments, cooperators and follows up with as necessary to track task completion
Respond to Shareholders' inquiries concerning account (payments/charges) information
Creates and maintains files, as needed
Creates correspondence and/or flyers, as necessary
Prepares distribution of schedules for units work orders
Monitors and maintains elevator or inventory log as necessary
Completes data entry for all appointments
Prepares and closes work orders and supply requisitions upon completion
Additional duties and responsibilities as assigned
Qualification
Required
Exceptional written/oral communication, as well as, excellent customer service and interpersonal skills
Proficient in Microsoft Office Suite
Hands-on experience with office equipment
Multitasking and time-management skills, with the ability to prioritize tasks is essential
Ability to deal with a high volume of callers and visitors while maintaining a professional approach
May also require one (1) to three (3) years Accounting/Bookkeeping experience
Preferred
Bilingual, a plus
Knowledge of Yardi Property Management System a plus
Company
Riverbay Corporation
RiverBay Corporation is a non-profit organization that manages Co-Op City which is a housing cooperative.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase