Yale New Haven Health · 12 hours ago
Client Support Technician
Greenwich, CT
Full-time
Onsite
Entry Level
1+ years expYale New Haven Health is committed to integrity, patient-centered care, and accountability. They are seeking a Client Support Technician to execute the installation, repair, and maintenance of microcomputers and peripheral equipment, while also providing exceptional customer service and resolving technical issues efficiently.
Health Care
Responsibilities
Deploys new PCs in accordance with YNHHS policies and procedures
Ensures new device meets the requirements of the customer
Migrates applicable settings and configuration from replaced device
Assures all asset documentation in ServieNow, and supporting systems is accurately updated
Actively communicates with customer and seeks final approval prior to closing ticket
Methodically and efficiently troubleshoots reported problems
Actively collaborates with customer on problem investigation and resolution
Effectively utilizes troubleshooting tools and test equipment to identify issues
Immediately removes from service any device that poses a risk to the security or integrity of the network
Thoroughly and accurately documents problem and resolution within the Remedy Help Desk System
Communicated resolution to customer and receives confirmation of resolution
Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators
Conducts preventative maintenance on device as prescribe by YNHHS SOP and vendor documentation
Reports and documents devices that must be considered for replacement or removed from service
Immediately removes devices from service that poses safety risk
Continually demonstrates professionalism and respect for the customer and team members
Demonstrates exceptional communication skills and self control during difficult situations
Takes ownership of issues seeing them through to resolution and closure
Qualification
Required
High school graduate
One to three years experience supporting Intel microprocessor based desktop computers and peripherals in a Microsoft Active Directory environment; or six months experience working at Yale New Haven Health System in a desktop support role
Customer Service Experience
Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills
Ability to act/communicate in a professional and courteous manner to patients, staff, peers, visitors, and vendors
Working knowledge of network protocols, desktops hardware configurations and peripherals
Ability to multitask and prioritize tasks and responsibilities accordingly
Must have a thorough working knowledge of remote access tools
Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices
Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution
Availability to cover Nights, Weekends and Holidays as needed
Travel to multiple YNHHS facilities is necessary
Preferred
CompTia A+ technical certification (Must be obtained within 6 months of hire)
Hands on experience with Apple/Mac and PC, laptops, netbooks, iPhones, iPads, and printers
Knowledgeable of Citrix based applications and client/server relationships
Proficiency in current Microsoft Windows operating systems (Windows 7 and above) and Microsoft Office 2016 and above, including Word, Excel, Outlook and Teams
Company
Yale New Haven Health
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
10001+ employees
H1B Sponsorship
Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Christopher O’Connor
Chief Executive Officer
Oliver Mayorga
SVP, Chief Medical Officer - Yale New Haven Health, Lawrence + Memorial Hospital/Westerly Hospital
Recent News
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