SeaCoast Underwriters, Inc. is now Risk Placement Services · 20 hours ago
Customer Service Supervisor
Brookfield, WI
Full-time
Hybrid
Mid, Senior Level
5+ years expSeaCoast Underwriters, Inc., now Risk Placement Services, is a team of passionate experts in insurance and risk management. The Customer Service Supervisor is responsible for overseeing the activities of the Inside Service Representatives, ensuring quality customer service, and providing support to account representatives and sales teams.
Financial ServicesInsurance
Responsibilities
Develop and manage all Inside Service Representatives – team of 10
Provide initial and ongoing training to staff
Act as the first point of contact for day-to-day procedural or technology questions
Reinforce and support company processes and procedures
Generate reports to monitor workloads, workflow, and Service call activity
Collaborate with the Customer Service Manager and other department managers to address workload imbalance or concerns over timely processing
Ensure maintenance of all systems databases and customer files per company guidelines
Actively participate in hiring and developing the IP Service team
Address individual employee performance concerns and complete annual performance reviews
Encourage and promote a healthy and positive work environment
Serve as back-up to Service team to assist with workloads when needed
Collaborate with IT, dept managers, and his/her team to identify opportunities for process improvement or service enhancements
Act as the primary department lead on various corporate projects and initiatives
Qualification
Required
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
1+ years supervisory experience
Appropriate licensing as required
Preferred
2 years supervisory experience preferred but not required
5 years' experience in customer service, preferably in an employee benefits related capacity
Ability to read and interpret insurance policy language, and effectively communicate policy language and intent to customers
Demonstrated analytical skills
Must have a high aptitude for problem identification, investigation, and resolution
Must possess a high level of positive interpersonal skills and negotiation skills
Exhibit poise, tact, and diplomacy both to internal and external customers
Proficient in Word, Excel, Outlook, and Adobe Acrobat
Proven capacity to learn software programs developed in-house
Must have excellent command of the English language; oral and written
Attention to detail in interpreting, composing, and proofreading written materials
Excels in a fast-paced environment with demonstrated ability to prioritize multiple, competing demands
Possesses excellent organizational skills
Willingness and enthusiasm to learn and apply concepts around new products, services, and procedural enhancements
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
SeaCoast Underwriters, Inc. is now Risk Placement Services
SeaCoast Underwriters is now Risk Placement Services! Follow us: https://www.linkedin.com/company/risk-placement-services-inc
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-11Acquired
Company data provided by crunchbase