American Express · 2 weeks ago
Director - Digital Product Management (SBS Digital)
New York, New York, United States
Full-time
Hybrid
Lead/Staff
$144K/yr - $256K/yrAmerican Express is a leading payment card issuer for corporations and small businesses, committed to innovation and customer support. The Director of Digital Product Management will lead the evolution of Small Business Mobile and Web experiences, partnering with stakeholders across various teams to enhance customer experiences and drive business growth.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Lead the strategy and execution of SBS mobile evolution to create seamless and engaging experiences
Create and lead the strategy and execution of cross-channel product solutions for virtual card and insights that best meet customer needs and deliver incremental value
Partner with Product Management to uncover customer needs and insights leading to innovating solutions that unlock value for our SBS customers
Identify and drive a delivery roadmap that reduces friction in existing cross-product journeys and drives a seamless customer experience
Partner with Product, Technology, Marketing, Risk, Compliance, and Operations teams to deliver scalable, compliant and data-driven solutions aligned with enterprise priorities
Advance analytics, reporting, and automation capabilities to enable proactive performance management, risk transparency, and measurable operational outcomes
Develop and empower a high-performing leadership team, fostering collaboration, accountability, and clarity of ownership across global product lines
Qualification
Required
Experience in product management, mobile product development, or digital transformation within financial services or technology organizations
Proven track record leading large-scale, cross-channel programs with measurable customer, operational, and financial impact
Deep expertise in compliance, KYC/AML, and enterprise control frameworks, embedding risk governance into product delivery
Strong ability to translate strategic vision into operational execution, balancing innovation, rigor, and product delivery discipline
Exceptional communication, storytelling, and influencing skills, with proven success aligning cross-functional and executive stakeholders
Experience driving initiatives in agile or matrixed environments
Proven ability to lead enterprise change, inspiring adoption of new ways of working and linking individual outcomes to enterprise impact
Adept at monitoring business capability performance post-delivery, ensuring measurable value realization and continuous improvement
Proven experience leading and developing a team
Bachelor's degree
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Founded in 1850
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
Payments Dive
2026-02-03
2026-02-02
2026-01-25
Company data provided by crunchbase