Sectigo · 2 hours ago
Customer Onboarding & Engagement Specialist
Scottsdale, AZ
Full-time
Onsite
Mid Level
3+ years expSectigo is the most innovative provider of certificate lifecycle management, delivering comprehensive solutions for digital certificates. The Customer Onboarding & Engagement Specialist will play a pivotal role in nurturing customer relationships, enhancing product value, and ensuring a first-class experience while reducing churn.
Computer Software
Responsibilities
Learning and becoming an expert on the SiteLock product
Initiating onboarding via calls and live chats to welcome customers
Collaborates closely with both the sales and support teams to ensure a seamless experience for the customer
Acting as the primary point of contact for any product related issues during the onboarding stage
Collecting and validating cPanel access for product configurations
Creating Support setup cases for configurations
Assisting Support if any disruption happens to communicate with the customer
Schedule and conduct a walkthrough of the customers dashboard driving its core use and value drivers
Ensuring continuous customer satisfaction
Bridge the gap between sales and customer support, ensuring seamless communication
Follows up on requests submitted through dashboard or email
Builds customer loyalty and engagement with two-way communication that is personalized and solution oriented
Addresses and resolves customer issues effectively and efficiently
Additional tasks associated with this position may be assigned in response to company initiatives and business needs
Qualification
Required
High School Diploma: Bachelors or college degree in business and/or technical related field or equivalent experience preferred
Minimum of 3+ years of customer onboarding or engagement experience is required
Strong communication and organization skills, with attention to detail and must be able to multi-task
Superior customer service and phone mannerism is required to handle support of Sectigo's customer base
Knowledge of corporate environment
Knowledge of Sectigo products and services, including policies and procedures
Computer literacy skills must include the use of e-mail, databases, and word processing applications
Excellent interpersonal and organizational skills
Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality
Excellent verbal and written communication skills
Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base
Company
Sectigo
CA agnostic Certificate Lifecycle Management for the modern enterprise. Secure your human and machine identities at scale.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rita Parvaneh
Chief Financial Officer
Ted Belinky
Chief Financial Officer (CFO) // Private Equity | Cybersecurity | SaaS | Services
Recent News
2025-01-30
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