Marco Technologies · 18 hours ago
On-Site Support Desk Technician
Sioux Falls, SD
Full-time
Onsite
Entry Level
$21.64/hr - $32.46/hr
2+ years expMarco Technologies is seeking an On-Site Support Desk Technician to serve as the primary technology point of contact for an assigned client location. The role involves delivering hands-on support, educating users, maintaining documentation, and ensuring high client satisfaction through effective communication and troubleshooting.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Provide on‑site and remote technical support for end‑user devices, business applications, and connectivity; escalate when appropriate per playbooks
Educate and enable delivery of 1:1 help, office hours, and brief workshops/orientations for new users on core tools (Microsoft 365/Teams, device basics, safe computing)
Respond promptly to requests, troubleshoot hardware/software issues, and document symptoms, actions, and outcomes in the ticketing system with clear next steps
Create and update user‑friendly how‑to guides and knowledge articles to reduce repeat incidents and improve self‑service
Maintain client documentation (asset details, configurations, site specifics) and keep it current
Identify recurring issues and recommend preventative improvements to enhance reliability and user experience
Coordinate light inventory tasks with the account team (loaners, peripherals, consumables) and support simple service transactions (e.g., capturing approvals; routing for invoicing)
Meet or exceed support KPIs (first‑response, time to resolution, CSAT, documentation completeness, SLA adherence)
Communicate effectively with technical and non‑technical users; represent Marco professionally on site
Maintain current technical knowledge and continuously expand skills relevant to the client environment
Attend required company and client meetings; comply with service administration (accurate time entry, updates, and close‑out)
Perform other related duties as assigned
Qualification
Required
Associate degree in a technology field and 2+ years of relevant support experience; or equivalent combination of education and experience
One or more: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, Microsoft Azure Fundamentals, Google IT Support Professional, or similar. (MTA or successor equivalent acceptable.)
Valid Driver's License, proof of personal insurance and clean driving record
Excellent writing skills required: experience capturing, documenting, and illustrating complex functional and technical requirements
Clear, empathetic communication with non‑technical users; strong follow‑through and ownership from start to finish
Basic understanding of network applications, protocols, and IT infrastructure
Excellent client relationship management skills with the ability to communicate effectively with stakeholders at all levels
Strong IT infrastructure, hardware, software, and networking knowledge
Strong problem-solving skills with a focus on delivering high-quality service solutions
Extensive knowledge of MS technology and client platforms and proficiency with business collaboration tools
Excellent communication skills in working with and relating to people at all levels of an organization
Well organized and self-directed while being a team player
Treat people respectfully, work with integrity and ethics, and uphold organizational values
Preferred
Current industry certifications such as Microsoft MTA, CompTIA Network+, and/or A+ are preferred
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
H1B Sponsorship
Marco Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
Company data provided by crunchbase