TELUS Digital Philippines · 5 months ago
Project Manager (Los Angeles, San Jose, Seattle)
United States
Full-time
Remote
Entry, Mid Level
$88K/yr - $110K/yr
2+ years expTELUS Digital is a global company focused on delivering high-tech customer experiences through digital solutions. As a Project Manager in AI, you will oversee complex AI programs, ensuring customer satisfaction and collaboration across teams to drive revenue and improve processes.
Outsourcing/Offshoring
Responsibilities
Be aware of, and actively seek out opportunities for increasing program revenue
Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations
Ability to empathize and respond to customers' needs, problem-solving skills
Collaborate with our Sales team to ensure Customer Retention and Growth
While working with our off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements; focus on continuous improvements and cost saving measures
Collaborate with internal teams to initiate and implement procedural changes and customized workflows
Own and maintain project financials, including revenue recognition, revenue forecasting and billings
Optimization through Automation - providing innovative technical solutions to improve process workflows
Ability to function effectively in a fast-moving, rapidly changing environment
This role may also manage project coordinator(s) assisting with projects
Qualification
Required
2-3 years' experience as a Project Manager, ideally in Machine Learning or similar environment/domain
2-3 years of experience in Data Collection projects is a plus
2-3 years of experience in client facing positions, managing clients, vendors and stakeholders
Ability to handle escalations on the project, assigning priorities and time management
Must be willing to be onsite a minimum of 3 days per week
Advanced knowledge of Google Sheets/ Microsoft Excel is a must
Experienced in project finances (budgets, P&L, GM)
Top-class communication skills, both written and verbal
Strong customer service, negotiation and problem-solving skills
Strong interpersonal and leadership skills
Experience in data collection and crowd is a plus
Ability to function productively and proactively in a fast-moving environment
Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met
Company
TELUS Digital Philippines
TELUS Digital, a wholly-owned subsidiary of TELUS Corporation (TSX: T, NYSE: TU), crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients.
Founded in 2001Pasig City, NCR, PH
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase