Replit · 12 hours ago
Manager, Learning & Knowledge Management
Foster City, CA (Hybrid) In office M,W,F
Full-time
Hybrid
Mid, Senior Level
$130K/yr - $160K/yr
5+ years expReplit is an agentic software creation platform that enables anyone to build applications using natural language. The Manager of Learning & Knowledge Management will build and lead the function that empowers the Support organization to develop expertise and operational knowledge for world-class customer support.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInformation TechnologySoftware
Responsibilities
Build and lead the Learning & Knowledge Management function, establishing strategy, standards, and operating cadence across Support
Design and run onboarding programs for new Support team members (FTE and vendor), ensuring fast ramp and high confidence in product and workflow knowledge
Own continuing education programs, including booster training, deep technical enablement, and targeted reinforcement based on performance signals
Lead release enablement for new products and features, ensuring Support is ready to handle customer questions on day one of launch
Partner with Product and Engineering to ensure Support readiness, knowledge creation, and training are built into the product development lifecycle
Define and maintain internal knowledge standards, including article structure, quality expectations, lifecycle management, and contribution workflows
Build feedback loops using ticket data, QA insights, automation signals, and frontline feedback to continuously improve learning and knowledge programs
Partner with Support Operations and Automation teams to embed knowledge into support workflows, tooling, and AI-assisted experiences
Define and track key metrics (ramp time, training effectiveness, knowledge adoption, quality performance signals) and report progress to Support leadership
Recruit, mentor, and develop Learning, Enablement, or Knowledge team members as the function scales
Qualification
Required
5+ years in learning & development, enablement, knowledge management, support operations, or similar roles in a technology company
2+ years in a leadership, program ownership, or function-building capacity
Proven success building onboarding, enablement, or knowledge programs that directly improve operational performance
Experience partnering with Support, Product, and Engineering teams in fast-moving product environments
Strong program management skills, with the ability to run multiple initiatives across launches, training, and knowledge simultaneously
Strong analytical mindset — able to use performance data and operational signals to identify gaps and drive improvements
Exceptional communication skills — able to translate complex technical product concepts into clear, practical learning experiences
Experience working inside support tooling ecosystems (Zendesk or similar ticketing platforms, knowledge systems, and internal documentation tools)
Comfort operating as both strategic owner and hands-on builder in early-stage or scaling environments
Hands-on experience using AI tools (e.g., Replit, Claude, ChatGPT, or similar) to improve workflows, knowledge creation, training, or support operations
Preferred
Experience building or scaling learning, enablement, or knowledge programs from early-stage environments
Background in instructional design, adult learning theory, or curriculum development
Experience supporting global or vendor-supported support organizations
Experience partnering on support tooling, knowledge platform, or workflow design decisions
Experience working in developer tools, SaaS infrastructure, or highly technical product environments
Benefits
Competitive Salary & Equity
401(k) Program
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonoumous Work Environement
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In Office Amenities
Company
Replit
Replit is the most secure agentic platform for production-ready apps.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$472.02MKey Investors
Prysm CapitalCraft VenturesAndreessen Horowitz
2025-07-30Series C· $250M
2023-11-06Series B· $20M
2023-04-25Series B· $97.4M
Leadership Team
Amjad Masad
CEO
Haya Odeh
Co-Founder
Recent News
2026-01-19
Company data provided by crunchbase