Smith Optics · 6 hours ago
Customer Service Representative
Portland, OR
Full-time
Onsite
Entry Level
1+ years expSmith Optics is seeking a Customer Service Representative to connect the brand with valued customers. The role involves delivering prompt responses to inquiries and ensuring a high-quality customer experience through effective communication and problem-solving.
Consumer GoodsE-CommerceRetail
Hiring Manager
Mickenzie Alden
Responsibilities
Engage swiftly and courteously : Address customer inquiries through chats and emails with professionalism and warmth
Resolve with excellence: Investigate and resolve customer questions efficiently, always maintaining our high standard of care
Problem-solve with finesse : Utilize effective problem-solving skills to deliver the right solutions while ensuring a positive customer experience
Master our products : Become a SMITH Optics product expert, deeply understanding the performance and technical features of SMITH Optics product lines. Learn and strive to gain new knowledge about our products & industry
Decide and guide : Make informed decisions and confidently walk customers through solutions, fostering positive and lasting relationships. Be an active listener who can show empathy and patience in a non-scripted environment
Achieve excellence : Meet department goals and KPIs related to customer service, continually striving for improvement
Collaborate and prioritize : Be a team player, assisting fellow Customer Service Representatives as needed, always putting the customer's needs first
Adapt and assist : Take on additional duties as required, showcasing flexibility and commitment to our mission
Qualification
Required
1-2 years Customer service experience required
Call center experience required (chat and email)
English speaking, writing, reading required
Your knack for clear communication, organization, and efficient time management is vital
You effortlessly build rapport with customers and colleagues alike
Ability to handle multiple tasks simultaneously and prioritize them effectively
You're self-motivated, reliable, and thrive in an independent work environment
Experience with Microsoft Suite is essential
Familiarity with and customer experience ticketing solutions & live chat platforms is highly recommended
Preferred
Multilingual desired but not required (French, Spanish)
Company
Smith Optics
Smith Optics is a sporting goods company specializing in sunglasses, goggles, and helmets.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ChipStart
2025-03-28Non Equity Assistance
Leadership Team
Mark Ward
MAP COORDINATOR
Recent News
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