Axon · 7 hours ago
Field Service Technician
Raleigh, NC
Full-time
Onsite
Mid Level
3+ years expAxon is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine, offering innovative solutions to improve operational efficiency.
Machinery
No H1B
Responsibilities
On-site training of customers’ operators and technicians on set-up, operation, change-over and maintenance of the systems
Attend various classes required to obtain and maintain service training certification by the Packaging Machinery Manufacturers Association (PMMI)
Assemble component parts for the Aftermarket parts group, engage in occasional machine rebuilds/upgrades, research machine designs to identify non-standard parts, and respond to customers’ outreach for immediate service support
Prepare detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service needs
Prepare field time reports, expense receipts, and follow-up communication with customers
Other responsibilities may include development of machine operation manuals and troubleshooting guides, exchanging machine design observations with engineering department, updating, and organizing technical files, assembly and test of new machines, and participation in customer Factory Acceptance Tests
Qualification
Required
Associates Degree in related technical field or 8 years related work experience
3+ years in custom machine manufacturing or mechanical repair/maintenance
Excellent knowledge of mechanical/electrical technical applications, specifically Allen-Bradley PLCs, servo driven motors and controls, stepper motors and controls, and pneumatic driven machinery
Ability to read and understand complex engineering designs, including wiring schematics
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Problem-solver with strong independent judgment skills
Track record of successfully multitasking to meet timelines on deliverables
Ability to travel domestically and internationally up to 85%
Preferred
Packaging industry experience preferred
Benefits
Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match
Company
Axon
Axon, a ProMach product brand, is a leading designer and manufacturer of sleeve labeling systems for the global packaging sector.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase