Qualitrol · 9 hours ago
Customer Success Specialist (CSS)
Fairport, NY
Full-time
Onsite
Entry Level
$19.50/hr - $21.50/hr
1+ years expQualitrol is a leading manufacturer of monitoring and protection devices for high value electrical assets. The Customer Success Specialist role involves triaging client requests, collaborating with engineering and production teams to ensure a smooth client experience, and providing proactive support throughout the order process.
Manufacturing
Responsibilities
Exposure to various facets of the business
Triaging and replying to client requests
Working with engineering and production teams to ensure a smooth client experience
Continuous improvement for customers, products, processes, and self
Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
Act as tier 1 phone support for inbound calls, escalating to appropriate departments
Some quoting functions may be required
Ability to evaluate problems and propose solutions
Qualification
Required
Minimum 1 year of related customer service experience
Strong written and verbal communication skills
Strong phone etiquette and problem-solving skills
Strong data entry skills
Focus on customer success
Attention to detail and ability to quickly learn new processes
Process improvement experience
Collaborates well with teammates and cross-functionally
Works within established procedures with moderate supervision
Preferred
Associate's degree preferred
Oracle and Salesforce experience
Knowledge of electric power transmission and distribution
Bilingual is a plus
Able to use formulas and manipulate Microsoft Excel spreadsheets
Knowledge of Purchase Order process to shipment, including International
Benefits
Competitive salary
28 days of paid time off (includes PTO and Holidays)
Health benefits effective from the first day
Flexible working hours
Up to 100% education reimbursement towards a degree
401k matching (vesting immediately)
Annual reviews and career development planning
Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more
Company
Qualitrol
Established in 1945, with continual improvement at the core of their business. It is a sub-organization of Danaher.
501-1000 employees
H1B Sponsorship
Qualitrol has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (1)
2022 (2)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageRecent News
2025-05-06
SNS Insider pvt ltd
2025-03-29
Company data provided by crunchbase