Credit9 · 6 hours ago
Loan Servicing Collections Specialist
United States
Full-time
Remote
Mid Level
$20/hr - $22/hr
3+ years expCredit9 is seeking a Loan Servicing Collections Specialist to join our team. The role involves assisting in the daily communications and servicing of past-due accounts and working directly with clients to resolve delinquency by creating payment plans and enrolling them in hardship assistance programs.
Financial Services
Responsibilities
Improve overall portfolio health through the assistance of past-due clients
Maintain proper communications including, but not limited to:
Inbound and Outbound Calls
Inbound and Outbound Emails
Servicing via SMS messaging and online chats
Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics
Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor
Ensure adherence to the Loan Servicing guidelines
Professionally handle escalated customer service issues before passing off a customer
Perform other related duties as assigned
Qualification
Required
3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans
Call Center experience
Proficient with Microsoft Office and Google Suite
Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.)
Outstanding verbal and written communication skills
Superior multi-tasking skills
Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team
Professional presentation and demeanor
High School diploma or equivalent required
Preferred
Bachelor's degree preferred
Benefits
Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program
Company
Credit9
No matter how you got here, we will help you all along the way. We'll walk with you down any path you choose, providing support when you need it.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Nima J. Vahdat, CMB
EVP, General Counsel & Chief Compliance Officer
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