Sonic Automotive · 13 hours ago
Service Advisor - Massey Cadillac North
Orlando, FL
Full-time
Onsite
Entry, Mid Level
$70K/yr - $110K/yr
2+ years expSonic Automotive is one of the fastest growing brands within the automotive industry, and they are seeking a Service Advisor to join their team. The role involves providing outstanding customer service and ensuring the smooth operation of the service department by liaising between customers and technicians to ensure timely vehicle servicing and repairs.
AutomotiveCustomer ServiceRetail
Responsibilities
Greet customers in a friendly and professional manner
Listen to customers' concerns and accurately document their vehicle issues
Provide detailed explanations of recommended services and repairs
Communicate estimated costs and obtain customer approval for services
Schedule appointments and manage service bay availability
Coordinate with the service technicians to ensure timely completion of repairs
Update customers on the status of their vehicles throughout the service process
Provide accurate repair timelines and inform customers of any delays
Create and maintain detailed service records for each customer
Prepare and explain invoices to customers, including a breakdown of services performed
Process payments and handle any billing inquiries
Follow up with customers after service to ensure satisfaction and address any concerns
Resolve customer complaints or issues promptly and professionally
Stay informed about the latest automotive technologies and services
Provide customers with information about maintenance schedules and recommended services
Qualification
Required
All applicants must be authorized to work in the USA
Valid Driver's License and good driving record
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
Preferred
At least 2 + years experience as a Service Advisor in a high volume dealership setting
Experience with Honda or Acura brand
Dealership Advisor and Sales experience a plus
Excellent CSE and Hours per RO 2+
Experience using and working with CDK
Knowledge of automotive systems and basic technical understanding
Ability to multitask and thrive in a fast-paced environment
Excellent organizational and time-management skills
Familiarity with service department operations and procedures
Benefits
Medical
Dental
Vision
HSA
401k
PTO
Special benefits to purchasing and leasing a car
Personal Automotive Concierge Service
Company
Sonic Automotive
Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$92.37M2009-05-13Post Ipo Equity· $92.37M
1997-11-11IPO
Leadership Team
Heath R. Byrd
Chief Financial Officer
John Perez
Director Of Organizational Development
Recent News
Holzer & Holzer
2025-10-30
Company data provided by crunchbase