SEGULA Technologies · 10 hours ago
Customer Resolution Specialist
Wichita, KS
Full-time
Onsite
Senior Level
5+ years expSEGULA Technologies is a fast-growing global engineering group that offers exciting projects in mobility and innovation. The Customer Resolution Specialist will ensure high-quality service during customer interactions and events while managing budgets and supporting senior management.
Industrial EngineeringMechanical Engineering
Responsibilities
Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
Provides support to senior management
Manages budgets and the distribution of promotional items
Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning
Completes logistical requirements and supports overall marketing and program goals and objectives
Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines
Acts as liaison between customers and company executive management
This person will determine production status, check system for replacement parts, work with our ME’s with Spare configurations, make make/buy decisions, and administrate the quote and follow through on quoting to the customer
This role will have responsibility for supporting AOG and spares requirements and will liaison with Boeing on the requests
This is a critical role to support the flying fleet
Qualification
Required
Must be detail oriented and have 5 years' of customer service experience
Aerospace experience or Degree with Customer Service Experience
Company
SEGULA Technologies
SEGULA Technologies is an engineering group, helping boost competitiveness across industrial sectors.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Xavier CHAPUY
CEO - Managing Director SEGULA North America
Danton L. Fitch
CFO - USA
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