Iowa State Bank (Des Moines, IA) · 11 hours ago
Customer Service Representative
Algona, IA
Full-time
Onsite
New Grad, Entry Level
$39K/yr - $44K/yrIowa State Bank is seeking a Customer Service Representative who is responsible for performing various financial transactions while delivering exceptional customer service. The role involves assisting customers with account inquiries, service requests, and issue resolution.
BankingFinancial ServicesImpact InvestingLife Insurance
Responsibilities
Provide prompt, professional customer service by assisting with account inquiries, service requests and issue resolution
Greet and assist walk-in customers, vendors and visitors; answer incoming calls and route inquiries to appropriate staff while providing accurate and timely responses
Maintain, balance, and verify cash drawer within established variance limits. Count, wrap and bag coin as needed
Identify customers' financial service needs. Recommend relevant products, services and promotional offerings
Qualification
Required
A high school diploma or equivalent is required
Previous customer service experience is preferred
Ability to maintain multiple tasks while maintaining composure
Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner
Advanced customer relationship skills
Strong math and analytical skills
Ability to collaborate with peers and management in a professional manner
Ability to demonstrate initiative, diligence and strong organizational skills
Strong written and verbal communication
Company
Iowa State Bank (Des Moines, IA)
Iowa State Bank is proud to have called Des Moines, IA home for almost 80 years.
Founded in 1941
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lauren Burgeson
President & CEO
Recent News
2025-06-24
Company data provided by crunchbase