BrandsMart USA · 8 hours ago
General Manager
Miami, FL
Full-time
Onsite
Mid, Senior Level
3+ years expBrandsMart is a leading Consumer Electronics and Appliance Retailer in the Southeast, with a focus on providing a premier retail experience. The General Manager is responsible for overseeing all day-to-day operations of the store, ensuring customer service excellence, and achieving sales goals through effective team management and operational oversight.
Consumer ElectronicsConsumer GoodsFurnitureRetail
Responsibilities
Oversees Management and Development of all Team Members
Ensures prompt customer service in every area of store operations
Meets monthly and annual goals/plan set by the Company for store gross sales volume and gross profit margin
Ensures that all competitors ads are checked, that comparable products are on display, that price adjustments are made promptly to adjust to competitor’s ads, and that product specialists are aware of these issues
Ensures that housekeeping/maintenance are doing their jobs and that the store maintains a clean environment
Oversees all aspects of the cash office, credit operations, returns desk, customer service desk and related operations
Regularly monitors objectives set by the Company for damage beyond repair, identifies causes for damage beyond repair, and implements steps to meet those objectives
Monitors the store’s in-stock position and ensures that the store stays in stock on merchandise, especially advertised goods
Ensures that all deliveries are made in a timely and professional manner, and that any unavoidable delays are promptly communicated to customers
Monitors staffing and scheduling to ensure that the store is adequately staffed and scheduled properly at all times, especially on weekends and during peak times
Qualification
Required
Any combination of education and experience equivalent to graduation from high school or college or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements
Minimum of three years prior experience in retail industry preferably in a customer contact area
Able to give constructive criticism
Knowledgeable about issues of diversity, including problems that develop because of different cultural backgrounds, languages, race, etc
Understands applicable wage and hour laws and company policies and procedures that can affect payroll budgets and potential liability, including wage/hour laws, FMLA and other leave issues
Understand merchandise management, BrandsMart's retail philosophy and retailing sufficiently to identify and/or comprehend problem areas and to develop effective strategies to improve the store's performance in all areas
Understands the relationship of BrandsMart's merchandise management and retailing philosophy and the layout/design of merchandise displays
Maintains a professional demeanor on the sales floor, and never creates (or allows others to create) a scene in front of other customers
Understands the various causes of retail shrinkage
Maintains a basic understanding of applicable OSHA rules regarding store operations
Demonstrates initiative—proposes ideas and improves the store without being asked
Works well in a team environment
Excellent verbal and written communication skills
Ability to perform accurately all essential General Manager position functions with minimal supervision
Benefits
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Pay on Demand
Company
BrandsMart USA
BrandsMart USA is a retailer that offers appliances, furniture, and consumer electronics.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-23Acquired
Leadership Team
Vincent Visco
CIO / Sr. Vice President
Recent News
2025-08-25
Android Authority
2024-11-07
Company data provided by crunchbase