Brello Health · 8 hours ago
Customer Service Team Lead
Houston, TX
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expBrello Health is a wellness-first brand focused on simplifying access to compounded medications. They are seeking a Customer Service Team Lead to supervise a team of customer service representatives, ensuring efficient and friendly service while addressing escalated inquiries and promoting best practices.
Health Wellness & Fitness
No H1B
Hiring Manager
Latrice Lowery
Responsibilities
Lead and supervise a team of customer service representatives (CSRs) to ensure efficient and friendly service
Serve as the primary point of contact for escalated customer inquiries and complaints
Provide coaching, training, and performance feedback to customer service staff
Monitor call, email, and in-person service metrics to ensure service level targets are met
Collaborate with pharmacy technicians and pharmacists to address customer needs efficiently
Implement customer service best practices and identify process improvements
Maintain accurate records of interactions, feedback, and customer concerns
Assist with scheduling, onboarding, and staff coverage as needed
Promote a culture of empathy, professionalism, and accountability
Qualification
Required
High school diploma or GED
Must hold a current and valid Certified Pharmacy Technician (CPhT) license, issued by the Pharmacy Technician Certification Board (PTCB) or National Health career Association (NHA)
Minimum of 2 years of experience in a customer service role, in a healthcare or pharmacy setting
At least 2 years of experience in a supervisory or team lead position
Minimum 2 years of experience with a pharmacy management software
Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Proven experience in conflict resolution with strong interpersonal skills
Ability to multitask, prioritize, and manage time effectively
Preferred
Associate or bachelor's degree in healthcare administration, business, or related field
Experience in a 503B or 503A pharmacy setting
Familiarity with HIPAA regulations and patient privacy standards
Bilingual in English and Spanish is a plus
Company
Brello Health
At Brello, we are pioneering a revolution in personalized health and wellness.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase