Electrolux Group · 15 hours ago
Service Engineering and Warranty Supervisor
Miami
Full-time
Onsite
Senior Level
5+ years expElectrolux Group is a leading global appliance manufacturer, and they are seeking a Service Engineering and Warranty Supervisor to oversee service employees and ensure adherence to quality standards. The role involves providing technical support materials, managing service data, and developing training programs to enhance customer service efficiency.
Consumer ElectronicsElectronicsHome AppliancesMachinery ManufacturingManufacturing
Responsibilities
Supervise the work service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Maintain records pertaining to parts inventory, service personnel, service and parts orders, supplies, and machine maintenance
Provide technical support materials for servicing home appliances and food preparation products based on factory input
Research, compile, and prepare reports, manuals, correspondence, or other information
Monitor inventory levels and requisition or purchase supplies as needed
Guarantee access to the necessary technical information (Parts Diagrams, Service manuals, service flashes, repair procedures) for the field technicians to perform a fast and efficient repair activity, providing our consumer with an effortless service experience
Create a parts catalog of codes, descriptions, and prices to ensure field technicians are able to perform fast and efficient repairs
Produce digital content for technical service support, including service manuals and parts catalogs
Provide tools and processes to ensure that the field service technicians have live support (technical help desk) to resolve repair issues while in the consumer’s home (First visit resolution)
Develop troubleshooting and training materials for the contact center staff to provide a first call resolution to consumers and avoid unnecessary technical visits
Continuously update the team and service network with new product releases and their new features
Analyze and present trend reports related to parts compatibility and alternative parts
Plan, present and coordinate an on-site training program for the service network
Administer and continuously update online service platform with service manuals, parts catalogs, and main control board versions
Manage and maintain TCS CRM database of customer complaints and data for service technicians and factory support teams
Build and deploy BI solutions using Qlik Sense, preparing, sharing and maintaining all consumer care data available in dashboards and reports to lead data-driven decisions
Manage and present the quarterly charge-back process to obtain reimbursement from factories as result of failure rates that exceed the agreed limits
Develop an intercompany training and technical content network to obtain the latest product information
Work close to the product team to evaluate new projects (Check points meetings), analyze new components, and make recommendations
Ensure new projects have technical information available before the launch date
Coordinate, prepare, and submit repair and service data to factory teams
And present quality and product performance reports
Recruit, interview, and select employees service engineering and warranty team (warranty audit, service engineering, and business intelligence)
Qualification
Required
Candidate must have 5 years of experience in providing technical support materials for servicing home appliances and/or food preparation products based on factory input
Must have experience in coordinating, preparing, and submitting repair and service data to factory teams
Must have experience in administrating and continuously updating online service platform with service manuals, parts catalogs, and main control board versions
Must have experience in creating a parts catalog of codes, descriptions, and prices to ensure field technicians are able to perform fast and efficient repairs
Must have experience in building and deploying BI solutions using Qlik Sense, preparing, sharing and maintaining all consumer care data available in dashboards and reports to lead data-driven decisions
Must have experience in managing and maintaining TCS CRM database of customer complaints and data for service technicians and factory support teams
Company
Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.28BKey Investors
Nordic Investment Bank
2024-06-20Post Ipo Debt· $150M
2021-12-10Post Ipo Debt· $1.13B
1999-01-15IPO
Leadership Team
Tom Bell
Chief Operating Officer
Katerina Papageorgiou
Head of Marketing & Trade Operations, Adriatics and Greece
Recent News
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2025-12-12
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