ADN Group · 1 day ago
Sr. On-Site Service Specialist
Cleveland, OH
Contract
Onsite
Mid, Senior Level
$18/hr - $18/hr
1+ years expADN Group is seeking a detail-oriented Sr. On-Site Service Specialist to operate high-speed digital production printers and support day-to-day printing, mailing, and production operations. This role requires strong attention to detail and the ability to perform physical tasks in a fast-paced warehouse environment.
Information Technology & Services
Responsibilities
Operate high-volume digital production printers, duplicating, and bindery equipment
Load paper, clear jams, and unload printed material
Perform post-processing tasks such as binding, shrink-wrapping, collating, and packing
Conduct quality control checks and final verification of printed materials
Stage, print, collate, and pack orders according to customer specifications
Utilize FedEx Shipping Manager and customer shipping software to fulfill orders
Maintain records for reports, inventory, and job logs (Google Docs or other platforms)
Determine appropriate packing methods and materials; check packing slips for accuracy
Respond to and coordinate service calls, assist with filing and archiving
Perform basic troubleshooting and minor repairs on printers, copiers, and bindery equipment
Maintain copier functionality and conduct routine equipment checks
Document daily activities, job progress, and inventory accurately
Communicate effectively with supervisors, colleagues, and customers via Microsoft Teams, Outlook, and other channels
Follow instructions, technical manuals, and standard operating procedures accurately
Walk, stand, bend, twist, and remain on feet for entire shift
Lift, pack, and carry boxes up to 50 lbs
Adhere to workplace safety and operational protocols
Qualification
Required
High school diploma or GED required
Basic computer proficiency, including Microsoft Office Suite
Strong troubleshooting and problem-solving skills
Excellent verbal communication and customer service skills
Ability to work independently and meet deadlines
Preferred
some post-secondary education
1-2 years of related experience in printing, mailing, or production environments
Knowledge of copier, printer, and bindery equipment
Understanding of shipping/receiving procedures
Company
ADN Group
ADN Telecom Ltd, the leading ISP, MPLS, IPLC, and IP Telephony service provider in Bangladesh, initiated its glorious journey back in 2003.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase