DCI · 2 months ago
Third Party Customer Support Specialist
Hutchinson, KS
Full-time
Onsite
Entry, Mid Level
2+ years expDCI is a community-focused company committed to empowering local banks with cutting-edge technology and exceptional service. As a Third Party Customer Support Specialist, you will provide customer support for DCI’s ancillary products, ensuring smooth implementation and utilization for community bank clients while collaborating with development teams and managing client inquiries.
BankingFinancial ServicesInformation ServicesPaymentsSoftware
Responsibilities
Deliver 1st and 2nd level customer support for third-party and ancillary DCI products
Create, log, and manage detailed case information for client inquiries
Assist with incoming support center calls and on-call rotation duties
Coordinate with development teams on testing, documentation, specs, and release cycles
Install and test new software releases for DCI and third-party applications
Act as a liaison with customers, ensuring complete and satisfactory use of DCI services
Lead and coordinate assigned project and release efforts
Provide backup support across departments including Education, Development, Sales, CRM, and Implementation
Maintain organized personal and shared work areas, and contribute to continuous improvement across support functions
Qualification
Required
Bachelor's degree or equivalent work experience
Minimum of two years of technical experience
Three or more years in the financial services industry
General understanding of banking operations and financial data processing
Strong working knowledge of Microsoft Excel, Word, Office Suite, and Windows applications
Excellent written, verbal, and interpersonal communication skills
Strong analytical, problem-solving, documentation, and testing skills
Ability to manage multiple tasks with effective planning and time management
Willingness to travel and participate in on-call rotations when needed
Preferred
In-depth knowledge of DCI operations and ancillary product suite
Familiarity with web applications and compliance regulations in banking
Proven experience coordinating projects or releases within a technical support or development environment
Background in client-facing roles with a focus on technical troubleshooting and product education
Banking experience is always a plus at DCI!
Benefits
Comprehensive benefits
Abundant growth opportunities
Supportive and collaborative work environment
Company
DCI
DCI is a leading developer of Fintech, core processing, and digital banking solutions. We strive to be an advocate for community banks nationwide.
201-500 employees
H1B Sponsorship
DCI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$1.28M2018-12-18Series Unknown· $1.28M
Leadership Team
Sarah Fankhauser
President and CEO
Dennis Queal
CFO
Recent News
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