Customer Service Representative - 160078 jobs in United States
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Atrium · 8 hours ago

Customer Service Representative - 160078

positionPrinceton, NJ
timeFull-time
remoteOnsite
seniorityMid Level
money$22/hr - $22/hr
date3+ years exp

Atrium is a people-centric organization that values collaboration and innovation. They are seeking a detail-oriented and proactive Customer Service Representative to manage the order process and ensure high levels of customer satisfaction and retention.

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Growth Opportunities

Responsibilities

The Customer Service Representative responds to customer inquiries via phone, email, and chat in a timely and professional manner
Provide detailed information about products and services to business clients
Resolve customer issues and complaints efficiently and effectively
Develop and maintain strong relationships with key accounts
Identify opportunities to upsell and cross-sell products and services to existing clients
Conduct regular follow-ups to ensure customer satisfaction and retention
Process orders accurately and promptly
Coordinate with other departments to ensure the timely delivery of products and services
Monitor order status and provide updates to customers as necessary
Maintain accurate and up-to-date records of customer interactions and transactions
Prepare regular reports on customer service activities, issues, and resolutions

Qualification

Customer service experienceERP/CRM softwareOrder processingOracle experienceMultitaskingProblem-solvingCommunication skills

Required

3+ years of customer service experience
Experience documenting customer interactions and processing orders with ERP/CRM software
Comfortable assisting clients via phone (30 - 40 calls a day)
Ability to handle complex issues and provide practical solutions
Strong multitasker

Preferred

1+ year of experience with customer service and order entry in the manufacturing, logistics, or distribution industry
ERP experience
Oracle experience

Benefits

Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Company

Atrium

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Atrium is a global WBENC-certified Talent Solutions and Extended Workforce Management leader.
dateFounded in 1946
location
Dallas, Texas, USA
people-size201-500 employees
web-link
http://atrium.com

Funding

Current Stage
Growth Stage

Leadership Team

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Caylon Joiner
Talent Acquisition Partner
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Shannon Mooney
Managing Director, Strategic Partnerships
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Company data provided by crunchbase