The Office of the Utah Attorney General · 5 hours ago
OAG - Child Support | Service Coordination Lead (Manager V-VI) | 26-0285
Austin, TX
Full-time
Onsite
Mid, Senior Level
$9,166.67/mo - $10,416.67/mo
5+ years expThe OFFICE OF THE ATTORNEY GENERAL is seeking a Service Coordination Lead to support the Child Support system's service management. This role is responsible for coordinating incident and problem management activities across teams, ensuring service issues are addressed promptly and effectively.
ConsultingGovernmentLaw EnforcementLegal
Responsibilities
Support effective coordination of incident and problem management activities across teams
Promote consistency, transparency, and accountability in service issue tracking and follow-up
Support leadership by maintaining situational awareness of backlog status and emerging service risks
Assist in setting and communicating expectations related to service issue timelines and resolution progress
Contribute to a service management approach focused on reliability, responsiveness, and collaboration
Track incidents and problems through their lifecycle to ensure appropriate ownership, progress, and follow-up
Serve as a primary point of contact for field and regional leadership regarding individual service issue status, timelines, and guidance
Support expectation-setting by helping communicate when issues cannot be immediately resolved
Communicate with the Business Operations Transformation Manager on overall service health to assist with Senior Leadership Team status updates
Identify aging or stalled service issues and coordinate with responsible teams to support timely movement
Ensure incident and problem records are complete, accurate, and properly categorized
Support coordination and communication during significant service events to maintain shared situational awareness
Assist in preparing service status updates and summaries for leadership and stakeholders
Coordinate backlog reviews and follow-up actions with service management, product, and delivery teams
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualification
Required
Graduation from high school or equivalent
Bachelor's degree from an accredited college or university; experience in service coordination, operations support, project coordination, information technology support, or related fields may be substituted for the required education on a year-for-year basis
Five years of full-time experience working in service coordination, incident or problem management support, operations support, project coordination, or a closely related field
Experience preparing service status updates or operational summaries
Knowledge of basic service management or operational support processes
Knowledge of methods for tracking work items and coordinating follow-up across teams
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in handling competing priorities and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to translate technical or operational information into clear service insights
Ability to maintain composure and effectiveness in high-volume or time-sensitive situations
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 10 lbs
Ability to travel (including overnight travel) up to 10%
Preferred
Experience supporting incident or problem management processes
Familiarity with service management or ticketing systems
Experience working with cross-functional or agile teams
Benefits
OAG employees enjoy excellent benefits
Company
The Office of the Utah Attorney General
The mission of the Office of the Utah Attorney General is to uphold the constitutions of the United States and of Utah, enforce the law, and protect the people, environment and resources of the State of Utah.
501-1000 employees
H1B Sponsorship
The Office of the Utah Attorney General has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageRecent News
2025-10-24
Bangkok Post
2025-05-07
valorinternational
2025-05-03
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