Savers | Value Village · 8 hours ago
Associate Supervisor in Training
Chantilly, VA
Full-time
Onsite
Entry Level
1+ years expGreenDrop® is a rapidly expanding company focused on making donating lightly used clothing and household items easy and eco-friendly. The Associate Supervisor in Training will be responsible for training and coaching new and existing employees, participating in the interview process, and ensuring a positive donor experience while maintaining operational standards.
E-CommerceSecondhand Goods
No H1B
Responsibilities
Train and coach new employees, as well as existing employees on all company policies and procedures
Must be able to travel between 7 to 15 sites on a regular basis
Supports the Associate Manager by participating in the interview process i.e., may review applications, conduct interviews, and make recommendations on the selection of talent as well as assists the Associate Manager with completing onboarding activities
Ensure timely requests of all pickups are communicated
Independently and collaboratively interacts with donors while exercising good judgment, maintaining a positive and optimistic disposition, and demonstrating a successful customer focused mindset
Able to work independently without supervision and hold a high level of integrity
Builds a culture of customer service by providing donors with friendly, helpful and efficient service in every interaction i.e., make eye contact, greet customers and donors and thanks the donor on behalf of the nonprofit partner while appropriately representing the GreenDrop brand in uniform
Assists donors with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and invites donors to 'come back again' and to encourage their family and friends to do the same
Work efficiently and call for additional assistance as needed
Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines
Takes responsibility for reporting any hazard or injury to management and communicates in a timely matter, any maintenance issues
Wear tablet holder while recording donor information in company iPad
Assist truck driver loading and unloading duties during donation pick-ups
Continuously organize donations in the stock room throughout the shift
Complete and send daily and weekly supply needs to the Associate Manager
Will report directly to the Associate Manager
Other duties assigned by manager
Qualification
Required
Demonstrates strong customer service skills with honesty and integrity in execution
Ability to identify problems and recommend solutions
Ability to lead within a team environment
Attention to cleanliness, organization, and detail
Reliable transportation and commitment to attendance and punctuality
Ability to communicate orally and in writing and possess excellent verbal and written communication skills
Ability to set priorities, meet deadlines and multi-task with minimal supervision
Ability to work independently or as part of a team
Ability to maintain confidentiality of all information
Basic math skills
Working knowledge of Microsoft Office including Word, Excel, and Outlook
Willing and able to work a flexible schedule as position dictates
Satisfactory pass physical and background exams
Clean driving record
Ability to work within Saver's culture
High school degree or equivalent
Minimum of 1 year in a supervisory customer service role
Reaching overhead 30% of time
Pushing and pulling 65% of time
Standing 100% of time
Bending and crouching 60% of time
Repetitive use of hands 70% of time
Grasping items with hands 80% of time
Lifting and carrying 50lbs
Must be able to travel between 7-15 sites on a regular basis within geographic territory as well as assist in neighboring territories when needed
Car travel within their territory continuously
May be asked to travel to outside territories that travel by air within the United States
Benefits
Bundled health plans such as medical, Rx, dental and vision
Company-paid life insurance for extra protection and peace of mind
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.
Company
Savers | Value Village
As the largest for-profit thrift operator in the U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$138.75M2025-05-14Post Ipo Secondary· $138.75M
2023-06-29IPO
2021-03-25Acquired
Recent News
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2026-01-16
2026-01-13
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