Hobart Food Equipment and Service · 8 hours ago
Field Customer Service Representative
West Chester, OH
Full-time
Onsite
Entry Level
2+ years expHobart Service, an Illinois Tool Works Company, has been a trusted source for Commercial Food Equipment Service Solutions for over 125 years. They are seeking a Field Customer Service Representative responsible for providing support to both internal and external customers, ensuring customer satisfaction, and coordinating problem resolution with appropriate departments.
Food and Beverage
Responsibilities
Answer calls from incoming customers and dispenses call information to the appropriate Branch or Service Contractor
Utilize the current system to properly log and page service calls
Distribute electronic calls as needed
Follow current procedures to ensure consistency and accuracy across the department while continually looking at process improvements and simplifications
Identify service offices and/or personnel where intervention may be needed to improve processes
Understand 3rd Party Companies being utilized by our key accounts to oversee proper procedures being followed regarding service calls
Coordinate field notification, tracking, and payment of SPIFF programs!
Track Office Information Screen/SMS Scheduler updates, print, and up follow up as necessary
Train and assist in the development of new hires
Handle other projects as required
Qualification
Required
Proficient with Microsoft Office Products including Outlook, Word, and Excel
Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
Ability to continuously learn and grow from successes and mistakes is attentive to details and accuracy and goal-oriented
Demonstrates an understanding of working in a team environment and exhibits the ability to turn team diversity into an advantage
Ability to see underlying concepts and patterns in complex situations to develop solutions that effectively address underlying problems/root causes
Recognize changing customer needs and determine process/procedure updates and/or requirements
Work with IT regarding customer needs when appropriate
Ability to communicate effectively verbally and in writing
Requires strong interpersonal skills and the ability to build trust and rapport with the field service team and third-party servicers as well as both Key and non-Key Accounts
Ability to develop positive working relationships with others at all levels and demonstrate respect to people at all levels
Ability to handle internal and external customers politely and efficiently follows procedures to solve problems, understand company products and services, and maintain a pleasant and professional image
High school diploma or GED and vocational training in office administration
2 years experience in the customer support and service industry
Preferred
Associates degree in business administration
Bilingual
Field service experience is a plus
Benefits
Great insurance options with low premiums
Paid vacation and holidays
401K with company match
Extensive on-the-job, online, and classroom training
Safety-conscious work environment
Company
Hobart Food Equipment and Service
While running a business you constantly have a million things going on in your operation every day and any one of them can go wrong without notice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terry Strong
Senior Director Technicial and Engineering Support
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