Derq · 7 hours ago
Lead Software Engineer - Technical Support
Detroit, MI
Full-time
Onsite
Lead/Staff
8+ years expDerq is an MIT spinoff focused on AI-powered traffic safety and smart infrastructure. They are seeking a Lead Software Engineer to manage and scale their Technical Support organization, ensuring high performance and quality in system deployments and support operations.
Artificial Intelligence (AI)AutomotiveAutonomous VehiclesEnterprise SoftwareInternet of ThingsMachine LearningPredictive AnalyticsPublic SafetySmart Cities
Responsibilities
Use the Derq Deployment Manager to configure and calibrate sensors and define intersection layouts for accurate event detection
Plan and execute deployments tailored to each intersection or highway's unique characteristics
Configure and maintain traffic light controller integrations and V2X connectivity
Deploy and maintain edge Linux servers, routers, and network infrastructure
Provide support for Derq's Demo setups to clients and partners
Stage hardware for projects or proof of concepts when quick turnaround is needed
Oversee the QA squad and ensure consistent validation of events, configurations, and end-to-end application behavior
Own release quality gates: make sure deployments meet reliability, performance, and support-readiness standards before and after go-live
Partner with Product and Engineering to coordinate validation of fixes and new features in production-like environments, and ensure issues are tracked, prioritized, and closed with clear acceptance criteria
Monitor live systems for uptime, performance, and sensor health
Troubleshoot and resolve Level 1 and Level 2 issues (networking, configuration, software)
Escalate Level 3 issues to Engineering, track until resolution, and update stakeholders
Continuously improve incident response processes for faster resolution
Manage and mentor 3 Squad Leads and their Support Engineer teams
Lead and coach configuration, QA, and support engineers
Set priorities and ensure SLA compliance for configurations, updates, and fixes
Align timelines with Project Managers for customer deployments
Strengthen team skills in monitoring, troubleshooting, and proactive issue resolution
Support recruitment and onboarding as the organization grows
Participate in engineering sprints to represent deployment and support needs
Contribute to GitHub repositories (configs, automation scripts, monitoring tools, minor fixes)
Provide structured feedback on systemic issues to Product and Engineering
Identify repetitive tasks and implement automation and tooling
Enhance monitoring dashboards, alerting, and system health checks
Maintain clear documentation, runbooks, and playbooks
Qualification
Required
Bachelor's degree in Computer Science, IT, Electrical Engineering, Computer Engineering, or a related field
8-10 years of experience in Software Technical Support / Systems Support Engineering
4-8 years of experience leading technical teams, ideally via team leads or supervisors
Strong Linux server administration and troubleshooting skills
Solid networking fundamentals: TCP/IP, DNS, DHCP, NAT, routing, VLANs, port forwarding
Hands-on scripting with Python and Shell for automation
Familiarity with GitHub workflows (commits, PRs, version control)
Strong leadership, team mentoring, and escalation management
Excellent communication with customers and internal teams
Highly organized, proactive, and strong problem-solver
Preferred
Experience with traffic systems, smart infrastructure, video analytics, or IoT deployments is a strong plus (but not mandatory)
Understanding of SPaT/MAP and ITS protocols
Company
Derq
Derq is an MIT spinoff that uses AI to power an award-winning predictive platform, help eliminate crashes and create safer and smarter roads
11-50 employees
H1B Sponsorship
Derq has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$3.58MKey Investors
Wadi Makkah VenturesTechstars
2024-10-28Series Unknown
2021-05-12Seed· $0.5M
2018-10-01Seed· $1.58M
Leadership Team
Georges Aoude
Co-Founder & CEO
Karl Jeanbart
Co-Founder & COO
Recent News
2025-12-16
2025-12-09
Company data provided by crunchbase