Central National Bank TX · 1 day ago
Customer Service
Waco, TX
Full-time
Onsite
New Grad, Entry LevelCentral National Bank TX is seeking customer service representatives to assist personal and commercial customers with their banking needs, primarily focusing on electronic services. The role involves responding to inquiries, providing technical assistance, and ensuring superior customer service.
BankingFinancial ServicesVenture Capital
Responsibilities
Respond to customer inquiries via phone, email, text and chat
Take wire transfer instructions from customers
Provide technical assistance and troubleshooting for the bank’s electronic services: CentraNet, CentraNet Manager, Mobile App, Bill Pay, Bank to Bank Transfers, eStatements, eNotices, Payment Portal, and Text Banking
Update customer contact information (address, phone number, and email address)
Set up customers with CentraNet Online Banking, Mobile Deposit, and Bank-to-Bank Transfers
Add/remove accounts to CentraNet and Mobile Deposit
Upon request, provide customers with copies of statements and temporary activity statements
Transfer funds and provide balance information to customers
Place stop payments on checks and ACH transactions
Place travel notes on debit cards
Take loan payments over the phone
Upon request, raise Debit Card limits, Mobile Deposit limits, and Bank-to-Bank Transfer limits
Answer questions about customers’ debit card transactions, unblock cards (due to fraud block) and cancel/re-issue lost/stolen cards
Place check and deposit slip orders for customers
Answer phone calls that come through the switchboard and fill in at receptionist desk when needed
Complete tasks and applications that customers submit online
Qualification
Required
Exceptional customer service skills
Strong interpersonal and communication skills (both verbal and written)
A positive attitude and friendly disposition
Patience in working with customers who may not be proficient in their use of technology
Ability to multi-task
Proficiency in Microsoft Word, Excel, and Outlook
Benefits
Health
Dental
Vision
401K
Life insurance
Employee assistance program
PTO for all full-time employees
Company
Central National Bank TX
Central National Bank was founded in Waco in 1977 as a “neighborhood bank." After two decades of growth and poised as Waco’s Leading Independent Bank, Central National Bank expanded into Temple and Austin to serve Central Texans along the I-35 corridor from Waco to Austin.
Founded in 1977
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Nesbitt
Chairman & CEO
Joe Nesbitt
Chief Executive Officer
Recent News
Seattle TechFlash
2025-04-04
Company data provided by crunchbase