Colorado Rockies · 10 hours ago
Part-Time Customer Service Representative, Group Sales
Denver, CO
Part-time
Onsite
New Grad, Entry Level
$19.29/hr - $19.29/hrThe Colorado Rockies are seeking a Part-Time Customer Service Representative for their Group Sales team. This role involves providing administrative and customer service support, assisting with daily office operations, and helping to execute group events and theme days during the season to ensure an outstanding experience for guests.
Sports
Responsibilities
Assist Group Sales department with day-to-day operations
Produce emails to send to clients
Print and ship tickets to Group Sales accounts
Create invoices and receipts for clientele
Process individual ticket additions, exchanges and returns
Process credit card payments, applying payments to specific events and line items
Handle various types of incoming calls, take messages, and monitor phones when needed
Compile various reports for theme days and programs
Other duties as needed
Assist in 35+ game day events/themes/programs
Work closely with Manager, Account Executives, and Representatives to plan and execute events
Provide excellent customer service to clients
Various other game day responsibilities as needed
Qualification
Required
Proficient in Word, Excel, and PowerPoint
Responsible individual with consistent work ethic
Excellent customer service skills and attention to detail
Excellent time management, communication and interpersonal skills
Some physical requirements (lifting boxes, standing/walking for long periods)
Consistent, punctual, and regular attendance
Professional image and demeanor
Strong ability to work well with co-workers, supervisors and other departments in a team environment
Ability to stand and walk for extended periods (up to 4-6 hours per shift) in a stadium environment
Ability to lift and carry up to 25 lbs. (e.g., event materials, boxes of promotional items)
Ability to bend, reach, stoop, and climb stairs as necessary to navigate the stadium
Ability to work in outdoor conditions, including exposure to various weather conditions such as heat, cold, and rain
Ability to communicate effectively in a noisy environment with large crowds
Manual dexterity to operate a computer, phone, and other office equipment
Company
Colorado Rockies
Founded in 1991 with its first season in the Major Leagues in 1993, the Colorado Rockies Baseball Club is a leader in the sports industry through its emphasis on customer service, innovation, community relations and commitment to performance both on and off the field.
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda Leonard
Corporate Partnerships
Amy Gomez
Coordinator, Client Services, Corporate Partnerships
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