Homebase · 5 hours ago
Bilingual Customer Support Representative (Hybrid)
Houston, TX
Full-time
Hybrid
Entry Level
$21/hr - $21/hr
1+ years expHomebase is a company dedicated to helping small businesses thrive with an everything app designed for hourly teams. As a Bilingual Customer Support Representative, you will be the frontline advocate for customers, providing thoughtful support and guidance to help them maximize the value of Homebase's features and services.
Home DecorInternetRetailRetail Technology
Responsibilities
Support customers via live chat, email, and phone, delivering a thoughtful, solution-oriented experience
Understand customer needs and guide them toward the right Homebase features or plans
Educate customers on product functionality and best practices to drive successful onboarding
Handle a high volume of daily interactions while meeting performance metrics (efficiency, CSAT, call time, sales outcomes)
Use AI-enabled tools to assist with issue resolution, documentation, and productivity
Accurately document customer interactions and outcomes in internal systems
Stay current on Homebase product updates and process changes
Participate in team meetings, training sessions, and knowledge sharing
Take ownership of your results, learning from feedback, and continuously improve
Qualification
Required
Professional fluency in English and Spanish, enabling clear communication, problem-solving, and relationship-building
1–3 years of customer service, support, sales, or call-center experience
Strong written and verbal communication skills
Comfort navigating web and mobile applications
Ability to manage time, stay organized, and adapt in a queue-based environment
Willingness to learn and use AI tools as part of daily workflows
A growth mindset, curiosity, and a strong sense of accountability
Preferred
SaaS experience is a plus, not required
Payroll, time tracking, or financial software experience is a plus
Benefits
Stock options + 401(k) with 4% match
Medical, dental, and vision coverage + FSA options
20 days PTO (hourly) + company holidays
Up to 12 weeks of paid parental leave (after 6 months of service)
Life insurance + short/long-term disability coverage
Work From Anywhere Month + meeting-free weeks yearly
Meals provided, commuter benefits, team offsites, and Customer Days
Company
Homebase
HomeBase is a home improvement and garden retailer.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$122.33M2018-11-22Debt Financing· $122.33M
2018-05-25Acquired
Recent News
2025-10-11
2025-10-11
Company data provided by crunchbase