The Ohio State University Wexner Medical Center · 6 hours ago
Registration Coordinator
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
0+ years expThe Ohio State University Wexner Medical Center is focused on providing excellent customer service in the Revenue Cycle. The Registration Coordinator is responsible for processing patient demographic and insurance information while ensuring a smooth appointment scheduling experience.
Health CareHospitalMedical
Responsibilities
Provide consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures
Schedule return appointments and/or other appointments as assigned
Assure accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information
Provide support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction
Solve routine and complex customer problems and know where to direct customers to address specific questions
Communicate regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met
Create a positive first impression
Use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc
Qualification
Required
High School Diploma or GED
PC Knowledge and interpersonal, verbal, and written communication
Minimum 6 months experience in customer service or a healthcare environment
Preferred
Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content
Medical terminology, coding and third party reimbursement experience
Ability to work in multiple systems for assigned tasks, management and reporting
Strong problem-solving and presentation skills
High level of customer service skills
Able to prioritize and coordinate multiple tasks in a busy environment
Company
The Ohio State University Wexner Medical Center
The Ohio State University Wexner Medical Center is personalizing health care to meet the needs of each patient. It is a sub-organization of The Ohio State University.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Emile Daoud
Chief, Cardiac Electrophysiology Section
Recent News
Company data provided by crunchbase