WHSmith North America · 22 hours ago
Multi-Unit General Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $140K/yr
3+ years expWHSmith North America is a leading global travel retailer with a collection of specialty retail stores located in airports and resorts across North America. The General Manager is responsible for overseeing the performance, financial results, and daily operations of multiple retail stores, providing leadership to Store Managers while driving sales and exceptional customer experiences.
Retail
Responsibilities
Lead and oversee multi-unit store operations, driving sales performance, expense control, shrink reduction, and profitability
Manage and develop stores carrying a diverse product mix, including consumables, perishables, soft lines, and hard lines
Recruit, hire, train, and develop high-performing management and store teams, with a strong focus on succession planning
Coach and mentor Store Managers to strengthen leadership capabilities, operational execution, and business results
Ensure consistent compliance with company policies, procedures, and brand standards across all locations
Partner with property management and airport stakeholders to address operational needs and maintain full compliance
Utilize performance evaluations, ongoing coaching, and development plans to build a results-driven leadership bench
Maintain strong financial controls, ensuring accuracy in reporting, documentation, and inventory management
Collaborate with the Buying team to optimize inventory levels and assortments, ensuring the right mix to drive sales and reduce waste
Oversee visual merchandising execution to ensure stores are clean, well-stocked, and aligned with brand standards
Champion an exceptional customer experience by leading through examples in service, sales, and engagement
Communicate proactively with the District Manager regarding operational performance, staffing, and employee relations
Perform additional duties as needed to support company goals and initiatives
Qualification
Required
High School diploma required
3+ years of multi-unit leadership experience in a retail environment
Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Passion for customer service and results-driven leadership
Strong communication skills, both verbal and written
Self-motivated, highly organized, and able to manage multiple priorities efficiently
Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture
Preferred
Bachelor's degree preferred
Company
WHSmith North America
About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.
1001-5000 employees
H1B Sponsorship
WHSmith North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-17Acquired
2008-01-01Private Equity
Leadership Team
Toby Keir
Chief Executive Officer
David Charles
President & COO
Recent News
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