HMSA · 5 hours ago
Retail Associate - Maui
Kahului, HI
Full-time
Onsite
Entry Level
$42K/yr - $78K/yr
2+ years expHMSA is dedicated to providing exceptional service to its customers in Hawaii. The HMSA Center Associate is responsible for delivering a positive customer experience, promoting HMSA's brand, and assisting customers with their health insurance needs.
AssociationHealth CareInsuranceMedical
Responsibilities
Provide all customers with an exceptional customer-focused and positive HMSA Center experience. Ensure that the experience meets the customer's needs and exceeds their expectations. Communicate and promote HMSA's brand message and commitment to service excellence
Build enduring relationships with HMSA's customers/members and other consumers by becoming their personal trusted advisor, and by effectively delivering on commitments
Understand the full suite of products and services offered. Seek to understand the customer's needs; analyze and identify the root causes; propose solutions that meet the customer's specific needs, issues, and problems. Gain acceptance to proceed with an option or solution. Resolve customer issues and/or close sales opportunities
Use every customer interaction to move the customer along the health continuum in furtherance of HMSA's vision
Analyze new customer's needs. Conduct product comparisons to determine eligibility, and identify the best product solutions, including benefits, features, company services, and operation processes and how they specifically benefit the customer. Effectively communicate, educate and sell these options to the customer
Create a friendly service experience for anyone with questions regarding health care, health insurance (benefits, claims, premiums, payments and enrollment) or other related topics. Use broad product and service knowledge to educate and answer customer questions in a way that is simple and easy to understand
Use web-based tools and other aids to educate customers on how to effectively use HMSA resources, including healthcare and cost information tools
Using language that is customer friendly, provide guidance and education to customers/members and other consumers on changes in the healthcare industry (e.g. ACA) and how it affects them
Support and deliver on the HMSA Center's overall sales, service, membership, and customer-satisfaction goals
Ensure customers understand their current products, benefits, tools and how to use them effectively
Service phone inquiries as needed
Ensure the cleanliness and professional appearance of the common areas in the HMSA Center
Refill and stock collateral
Refill and stock refreshment station
Create a warm and welcoming atmosphere for HMSA Center customers
Warmly greet customers entering and the HMSA Center and thank them as they leave
Ask questions to uncover the customer's problem
Identify and confirm understanding of the problem
Assess the problem and resolve if possible
As the single point person, use good judgment to guide the customer, throughout the HMSA Center experience and create an exceptional warm referral experience to management or to a subject matter expert when appropriate
Meet ongoing training requirements and keep current on product and service knowledge
Understand the drivers and trends within HMSA and the healthcare industry that affect HMSA's consumers and shape their buying decisions. Be aware of competitive activities and opportunities
Assist and train customers on use of the self-service tools available such as the self-service kiosk or self-service payment center
Comply with operational (e.g. operational playbook); service standards (e.g. consumer experience); and all federal, state, and HMSA compliance requirements
Provide input and feedback on corporate policies, processes and procedures, marketing collateral and campaigns to HMSA Center Manager
Performs all other miscellaneous responsibilities and duties as assigned or directed
Qualification
Required
Associate's degree and two years of related experience, or an equivalent combination of education and experience
Excellent verbal and written communication skills
Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook
Active license with the state of Hawaii Department of Commerce and Consumer Affairs OR pass all four sections of the state licensing examination within three months of hire date
Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment
Benefits
Paid on the job training
Paid study time
Test fee reimbursement
Company
HMSA
HMSA is an insurance company that provides affordable health plans, employee benefits services and worksite wellness programs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rick Hopfer
Chief Information Officer
Recent News
Honolulu Star-Advertiser
2025-06-12
2025-05-06
Pacific Business News
2025-01-16
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