Customer Service Representative jobs in United States
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Renegade Insurance · 5 hours ago

Customer Service Representative

positionPembroke Pines, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$40K/yr - $75K/yr
date2+ years exp

Renegade Insurance is seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for building strong relationships with clients and ensuring they receive the best insurance coverage and service.

FinanceFinancial ServicesInsurance

Responsibilities

Handle inbound and outbound calls, emails, and chats from policyholders, lenders, and agents
Assist customers with policy inquiries, billing issues, payments, and coverage details
Provide accurate information on policy endorsements, renewals, cancellations, and claims processes
Support account managers by gathering required documents and assisting with customer requests
Escalate complex issues to the appropriate department while ensuring seamless service
Maintain a high level of professionalism and compliance with insurance regulations and company policies
Meet performance metrics (e.g., first-call resolution, customer satisfaction, and response time)

Qualification

Customer service skillsCommunication skillsSalesforce managementExcelOrganizational skillsPositive thinkingContact Center experienceWindows proficiencyWord proficiencyPowerPoint proficiencyTraining othersProblem solvingTeamworkTime management

Required

Excellent written and verbal English communication skills
Excellent customer service skills
Excellent organizational skills, effective time management, and interpersonal skills
Ability to successfully and creatively problem solve and negotiate solutions
Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required)
Property & Casualty License (Required)

Preferred

Experience with Salesforce management system preferred but not required
Positive thinker, comfortable with fast paced environment
Ability to work in a team environment and train others as necessary
Contact Center experience preferred
Sales: 2 years (Preferred)

Benefits

Competitive compensation based on experience
Comprehensive training
Opportunities for career growth

Company

Renegade Insurance

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Renegade Insurance is a financial services company that offers commercial and personal insurance services.
dateFounded in 2018
location
New York, New York, USA
people-size501-1000 employees
web-link
https://renegadeinsurance.com/

Funding

Current Stage
Late Stage
Total Funding
$40.64M
2021-11-04Series Unknown· $40.64M

Leadership Team

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Rashik Adhikari
Founder and CEO
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Recent News

Alarko Ventures Portfolio
2025-06-10
Company data provided by crunchbase