ePlus inc. · 15 hours ago
Team Lead, Configuration
Shakopee, MN
Full-time
Onsite
Mid, Senior Level
$24.04/hr - $28.85/hr
3+ years expePlus is a technology-focused company that values collaboration and innovation. The Configuration Center Team Lead will lead professional services delivery, ensuring high client satisfaction and successful project implementation while mentoring team members and improving processes.
Cloud ComputingData CenterInformation TechnologyIT ManagementSoftware
Responsibilities
Ability to support the professional services organization by providing configuration center process improvement and articulation of all types of staging and build services including planning, resource scheduling, resource escalation and overall profitability
Ensure high client satisfaction levels, building a strong base of referenceable accounts
Mentor and educate team members on repeatable services methodologies and best practices
Work closely with sales and technical consulting leadership to lead all configuration activities
Produce monthly project status to management
Guarantee successful implementation of all client projects using professional project management principles
Work closely with Engineering, Vendors and Post-Sales Support to resolve customer issues
Lead teams of internal and external resources to deliver desired business outcomes for customers
Monitor and mentor internal resource utilization to drive the highest utilization possible for their team
Provide collateral to field that outlines current capabilities and capacities of our configuration center
Responsible for backlog of active staging, build, and configuration projects
Hone the QA process and capabilities, and set proper expectations as to what our QA processes will be able to test and validate during the QA phase of the projects
Help educate the ePlus field and customers on our ePlus configuration center capabilities
Provide status reports of projects to customers and ePlus internal stakeholders
Provide presales support to ePlus sales and presales engineers as needed
Perform IOS and firmware upgrades on switches and routers
Apply configurations to routers and switches from config templates and making appropriate changes
Basic knowledge of imaging desktops and laptops via Symantec Ghost server and/or MDT
Perform racking and stacking of hardware components in a configuration center environment and in a data center environment
Able to review, understand, and edit network topology diagrams
Provide remote connectivity to internal and external customers through the configuration center via VPN tunnels
Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed
Qualification
Required
Degree in Business or related field or related work equivalent required
Minimum of 3 years of experience and expertise in technical and project management, and/or diversified business role
Strong skills working with upper management and inter-department functions
Minimal cross-region travel requirements; some intra-regional travel
Benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
ePlus inc.
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure.
1001-5000 employees
H1B Sponsorship
ePlus inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (5)
2022 (9)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-11-22IPO
Leadership Team
Mark Marron
CEO
Elaine Marion
Chief Financial Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase