ePlus inc. · 2 hours ago
Audio Visual Technician
Rochester, NY
Full-time
Onsite
Mid Level
$31.25/hr - $43.27/hr
3+ years expePlus is a technology solutions provider that values collaboration and innovation. They are seeking an Audio Visual Technician to provide user support and customer service on audio visual equipment, troubleshoot problems, and manage requests until completion.
Cloud ComputingData CenterInformation TechnologyIT ManagementSoftware
Responsibilities
Provide user support and customer service on company supported Audio Visual equipment, applications and platforms
Troubleshoot problems, report on usage, usability and advise on the appropriate action, managing each request until completion
Demonstrate a solid understanding of audio and video theory, including the use of test equipment to ensure fully functional systems
Maintain current knowledge of vendor technologies and product offerings
Perform cable pulling and termination for audio, video, control, and network systems with proficiency
Apply basic construction and electrical concepts effectively in AV installations
Operate hand and power tools safely and efficiently
Thrive in a fast-paced, dynamic environment while maintaining high-quality standards
Exhibit initiative and a results-driven mindset, balancing quality with timely execution
Communicate effectively with coworkers, clients, vendors, and management, presenting a professional and positive image
Work independently and collaboratively, managing diverse technical situations and customer needs
Lead projects and guide team members to successful outcomes
Bring a forward-thinking, innovative, and enthusiastic approach to team collaboration
Interface confidently with internal and external stakeholders using a solutions-oriented mindset
Possess strong verbal and written communication skills, with a customer-focused attitude
Deliver excellent customer service across all interactions
Qualification
Required
High School Diploma
3+ years of Audio/Visual installation technical experience
Familiarity with product lines including Cisco, Zoom, Microsoft Teams, Extron, Sharp, Polycom, Shure, QSYS etc
Experience with configuration & installation of audio visual systems
Proficient with various A/V terminations including RGB/RG6/Cat5/Compression/Solder etc
Must be competent with running a project and leading physical installations of the project from start to finish by specific deadlines
Strong grasp of Audio & Video, equipment functionality, control, and some programming a plus
Basic IP configuration of A/V Devices (i.e. Cisco Video Endpoints, Creston, QSYS)
Knowledge of basic construction concepts, basic power and electrical concepts
Light construction knowledge (hanging equipment in ceilings and/or walls)
Ability to safely use hand and power tools in a safe and efficient manner
Hands-on experience in the design, implementation, and maintenance of AV systems, including:
Advanced understanding of signal flow, wiring standards, and structural building requirements
Familiarity with AV signaling standards and video signal types (HDMI, DVI, VGA, Component, Composite)
Knowledge of aspect ratios, display types, and their applications
Understanding of audio signal types (balanced/unbalanced line level, microphone, 70v/8ohm speaker)
Proficiency with connectors such as HDMI, DB15 (VGA), BNC, RCA, XLR, ¼” TRS, Phoenix, RJ45
Expertise in rack building, wiring methods, power management, and cooling systems
Advanced audio skills including DSP programming (multi-vendor) and room tuning
Industry-standard AV equipment mounting techniques
Experience with Crestron room control systems and Cisco interoperability
Configuration and usage of collaborative video endpoints (Cisco, Zoom, Microsoft Teams)
Understanding of unified communications infrastructure and Cisco collaboration systems provisioning
Knowledge of digital signage hardware and delivery methodologies
Comfortable with interacting with users, understanding user's needs and managing expectations – excellent oral and written communication skills required
Willingness to travel around 75% as needed to support installations, service calls, and project deployments
Preferred
Familiarity with Crestron programming
Benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits, such as vacation, sick time, and personal leave
Company
ePlus inc.
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure.
1001-5000 employees
H1B Sponsorship
ePlus inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (5)
2022 (9)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-11-22IPO
Leadership Team
Mark Marron
CEO
Elaine Marion
Chief Financial Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase