Southeast Restoration · 10 hours ago
Lead Mitigation Technician
Knoxville, TN
Full-time
Onsite
Mid, Senior Level
1+ years expSoutheast Restoration Group (SRG) is a faith-based company seeking a Lead Mitigation Technician to perform water, fire, and mold mitigation services. In this role, you will lead emergency responses, oversee job site operations, and ensure customer support while maintaining documentation and compliance.
Real Estate
Responsibilities
Lead the response to water, fire, and mold-related emergencies at both residential and commercial properties. Execute scopes of work in alignment with IICRC standards using specialty tools and techniques
Oversee and guide technicians during mitigation jobs, ensuring safety protocols, task delegation, and job completeness are maintained throughout the project lifecycle
Utilize job management and documentation software to accurately log notes, upload job photos, label work orders, and invoice for job-related purchases. Ensure all internal and external documentation is timely, complete, and accurate
Serve as the on-site point of contact for customers. Set clear expectations, explain the mitigation process, and provide assurance during times of crisis
Recognize when coverage confirmation is needed before executing scopes of work and collaborate with internal resources or project managers to ensure compliance
Be willing and able to participate in an after-hours on-call rotation for emergency services (Water, Fire, Board Up, etc.)
Qualification
Required
1+ years of hands-on experience in restoration, construction, or similar field
High school diploma or GED required
Strong working knowledge of mitigation processes and equipment
Ability to lift, push, and pull 75+ lbs and perform physically demanding labor
Comfortable working in potentially hazardous environments (e.g., sewage, roofs)
Proficiency with mobile documentation
Strong communication skills and attention to detail
Must be at least 21 years old and able to pass a DOT physical
Preferred
IICRC WRT Certification preferred
Benefits
Competitive Compensation Package
Full Health Benefits: Medical, Dental, Vision, Disability & Life
Safe Harbor 401K with 4% Company Match
Paid Time Off plus your Birthday & 5 Paid Mission Trip Days
Industry Training & Certification Reimbursement Opportunities
Company
Southeast Restoration
Southeast Restoration is a general contractor that focuses primarily on insurance repair claims.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeremy Swafford
Chief Financial Officer
Trent Anderson
President & COO
Company data provided by crunchbase