Clipboard · 1 day ago
Real Time Analyst
United States
Full-time
Remote
Mid LevelClipboard is a fast-growing Series C marketplace focused on improving lives through an app-based marketplace that connects workplaces and professionals. The Real Time Analyst will manage live operations, ensuring queue stability and conducting investigations into performance anomalies.
Health CareMarketplaceMedical
Responsibilities
Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment
Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening
Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents
Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods
Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools
Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers
Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement
Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic
Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team
Qualification
Required
Proven experience in real-time operations, workforce management, or queue governance roles within high-volume, time-sensitive environments
Advanced proficiency in Google Sheets, including the ability to manipulate large datasets, build forensic audits from scratch, and automate manual processes; this is non-negotiable
Demonstrated ability to perform root-cause analysis and investigative work, translating noisy or ambiguous data into clear operational insights
Strong independent judgment and comfort operating autonomously in high-pressure situations with minimal oversight
Excellent written communication skills, with the ability to summarize complex queue dynamics into clear, jargon-free narratives for diverse stakeholders
Experience working across multiple operational workflows or lines of business, with an understanding of how upstream and downstream changes impact live performance
Comfort with non-traditional schedules and a willingness to adapt working hours based on operational need
Preferred
Experience helping define or standardize operational processes, alerts, or governance frameworks is a strong plus
Company
Clipboard
Clipboard connects healthcare facilities and schools with local professionals who can work unfilled shifts.
Founded in 2016
501-1000 employees
H1B Sponsorship
Clipboard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$94.12MKey Investors
Sequoia CapitalIVP
2022-02-01Series C· $30M
2021-03-01Series B· $50M
2019-09-11Series A· $11.9M
Leadership Team
Wei Deng
CEO & Founder
Michael Cook
Engineering Leader
Recent News
initialized.com
2026-01-13
International Business Times
2025-12-12
2025-11-05
Company data provided by crunchbase