Neighborhood House · 4 hours ago
IT Help Desk Field Technician - Part-time 20 Hrs/Wk
Portland, OR
Part-time
Hybrid
Entry Level
$22/hr - $25/hr
2+ years expNeighborhood House is a non-profit agency providing social services and they are seeking an IT Help Desk Field Technician. This role involves providing technical support to employees, troubleshooting IT issues, and assisting with user account management across multiple locations in the Portland metro area.
EducationHospitalityNon Profit
Responsibilities
Provide on-site and remote support for desktops, laptops, mobile devices, printers, and other end-user hardware
Respond to IT support requests via Ticket system, Teams, email, phone, and in-person assistance
Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and printers
Support, troubleshoot, and provide training to employees with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Educate users on best practices for security, software use, and data handling in Microsoft 365
Assist with onboarding new employees by setting up workstations and providing IT orientation
Assist in creating, modifying, and deactivating user accounts in Microsoft 365 and Active Directory
Reset passwords and manage user access permissions
Support multi-factor authentication (MFA) setup and troubleshooting
Install, configure, and update software applications as needed
Deploy, configure, and maintain Microsoft 365 services, including user accounts, mailboxes, and security groups via Microsoft Entra ID (formerly Azure AD)
Perform routine maintenance on IT equipment, including desktops, laptops, and network devices
Maintain an inventory of IT assets and coordinate hardware replacements
Assist with user onboarding/offboarding processes, including device setup, M365 license assignments, and access provisioning
Collect IT equipment from employees leaving the organization or going on leave of absence
Set up and issue equipment for new employees
Assist with implementing IT security best practices, including antivirus updates and software patching
Help enforce organization-wide IT policies and ensure compliance with security protocols
Monitor and report potential security incidents to the IT Systems Administrator
Audit and configure Access Management in multiple SharePoint sites
Qualification
Required
Associate degree in Information Technology, Computer Science, or a related field, or equivalent years of experience
2+ years of experience in IT Support, help desk, or customer support-related role
Strong knowledge of Microsoft 365: Outlook, Teams, SharePoint, OneDrive, Exchange Online, Entra ID
Must understand networking principles and troubleshooting connectivity
Must be an effective communicator and have strong interpersonal skills
Ability to prioritize and manage multiple support requests efficiently
Effective communication skills, both verbal and written
Strong organizational and time management skills
Must have reliable transportation and be able to travel to multiple locations within Portland as needed
Preferred
Experience with mobile device management (Intune or similar MDM platforms)
Microsoft 365 Certified: Modern Desktop Administrator Associate
CompTIA A+, Network+, or similar certifications
Benefits
13 days of PTO per year
12 paid holidays
Employee Assistance Program with free counseling
Retirement plan
Company
Neighborhood House
Neighborhood House provides house, health, education and economic services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ECMC Foundation
2024-07-25Grant
Leadership Team
Alyssa Moore
People & Culture Partner/Generalist
Recent News
2025-04-09
Company data provided by crunchbase