ePlus inc. · 2 hours ago
On Demand Services Engineer
United States
Full-time
Remote
Entry Level
$24.04/hr - $28.85/hr
1+ years expePlus is a technology solutions provider seeking an On Demand Services Engineer to support their clientele with Network, Security, and Systems support. The role involves troubleshooting and resolving network/system issues while providing high-level technical support and maintaining client satisfaction.
Cloud ComputingData CenterInformation TechnologyIT ManagementSoftware
Responsibilities
Perform network/systems support
Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
Resolve and manage problems immediately
Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution
Follow-through until problems are resolved
Maintain current, high-level technical skills in your network field of expertise
Keep abreast of developments in computing technology and solutions to common problems
Responsible for working tickets and projects, as assigned, and closing out tickets correctly and in a timely manner
Ensuring management is informed of any issues and escalations
Comply with both internal and client processes and procedural changes in reference to assigned jobs
Maintain toolkit and toolkit inventory
Replace items as needed
Qualification
Required
College degree preferred, high school diploma required
1-2 years of networking experience
1-3 years Field Experience
1-3 years in a client-facing position
CCNA upon hire or within 6 months of employment
Experience/training on one or more of the following: Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
Understanding of the two or more of the following routing protocols: IP, IPX, EIRGP, OSPF, RIP
Ability to perform basic protocol analysis using a LAN analyzer
Understanding of WAN, LAN, interfaces, protocols and topology
Knowledge of WAN and LAN Concepts
Excellent oral and written communications skills
Strong troubleshooting and performance tuning skills
Understanding of switching concepts-VLAN, ATM
Experience/training on one or more of the following: Router IOS-Cisco, Nortel, 3Com
Server NOS NetWare, NT, Unix
Hardware NIC, hard drive and controllers
WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
DHCP/DNS
CCNA Certification
Benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits such as vacation, sick time, and personal leave
Company
ePlus inc.
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure.
1001-5000 employees
H1B Sponsorship
ePlus inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (5)
2022 (9)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-11-22IPO
Leadership Team
Mark Marron
CEO
Elaine Marion
Chief Financial Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
Company data provided by crunchbase