R1 RCM · 14 hours ago
Director of Customer Onboarding and Integration
United States
Full-time
Remote
Director/Executive
$117K/yr - $179K/yr
7+ years expR1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. As the Director of Customer Onboarding and Integration, you will lead strategic partnerships and ensure successful onboarding and integration of customers onto the R1 operating system, while developing operational expertise and maintaining strong relationships with customer executives.
Health CareHospitalInformation TechnologyInfrastructureMedical
Responsibilities
Executing against key deliverables, working with a large (~100 person), cross-functional team to successfully onboard and integrate new and/or existing customers onto the R1 operating system
Anticipating and mitigating project risks; serving as an escalation point to remove barriers, putting our collective teams on a glide path to success
Monitoring and tracking all aspects of the customer onboarding and integration including key milestones, deliverables, and timelines
Frequently providing updates on work progress, obstacles, and overall performance with focus on execution and progress towards delivery
Driving cross-functional alignment across both R1 and the customer organization
Developing deep operational expertise and understanding of R1’s business model and pricing mechanics
Partner with Customer Executive team to align operational objectives
Serve as a thought leader for Customer CFO and Executive team
Building strong, enduring relationships across the customer enterprise
Delivering highly satisfied, referenceable customer counterparts (e.g. CFO/CEO and Executive Sponsor)
Delivering Year 1 proforma expectations, including both cost and performance targets
Demonstrating a growth, solution-oriented mindset and instilling a spirit of goodwill and collaboration across all teams
Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading the transformation
Qualification
Required
Bachelor's degree is required
Must be willing to travel up to 25%
At least 7 years of Operational experience with at least 3 years in Revenue Cycle
Strategic vision across operational excellence in end-to-end solutions
Strong and broad understanding of Revenue Cycle Operations within a Hospital setting
Tenacity /Grit – This role will require getting deep into details and personally driving results in complex and challenging environments. While this work can be tedious, it is foundational to success
Analytical Skills – Understanding of complex Excel and Access and/or simple SQL are a plus. More important is mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa
Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members in R1's core values
Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation
Interpersonal Skills – The ability to establish oneself as a peer and trusted partner for our client counterparts
Motivation / Drive – Successful candidates will be the quintessential self-starter and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success
Benefits
Annual bonus plan at a target of 20.00%
Competitive benefits package
Company
R1 RCM
R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
10001+ employees
H1B Sponsorship
R1 RCM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired
Leadership Team
Joseph Flanagan
CEO
Estelle Barnes
EVP, Enterprise Customer Engagement
Recent News
2026-01-07
Columbia West
2025-12-13
Company data provided by crunchbase