UpGuard · 4 hours ago
IT and Security Operations Analyst
United States
Full-time
Remote
Mid Level
$120K/yr - $140K/yrUpGuard is a company focused on enabling security teams to manage cybersecurity risks effectively. The IT and Security Operations Analyst will support core IT operations, troubleshoot issues, and contribute to automation and tooling enhancements to improve the overall IT environment.
Artificial Intelligence (AI)Enterprise SoftwareFinancial ServicesRisk ManagementSaaSSoftware
No H1B
Hiring Manager
Britt Williams 🏳️🌈
Responsibilities
Run daily, weekly, and periodic IT and security checklists
Troubleshoot issues, document fixes, and raise follow-up actions as needed
Perform health checks across infrastructure and DevOps (e.g. uptime, CI/CD, compliance, alerts)
Collaborate with DevOps and InfraOps on platform-level issues
Monitor and action items in the IT support queue with a proactive approach
Prioritize tasks effectively and align timelines with stakeholders
Deliver empathetic, solutions-oriented support across systems, hardware, and software
Identify and propose improvements as you gain business context
Work cross-functionally to implement automation, tooling, and platform enhancements
Contribute to scripts, dashboards, and operational improvements
Feed insights from day-to-day work into long-term strategic initiatives
Qualification
Required
A strong understanding of identity and access management (e.g. Okta), including SSO/MFA, SCIM, and RBAC concepts and tooling
Familiarity with low-code/no-code automation platforms (e.g. Zapier, N8N) and a mindset for streamlining repetitive tasks
Experience managing and integrating enterprise SaaS applications, ideally in a high-growth or security-conscious environment
A working knowledge of scripting (e.g. Bash, PowerShell, Python) to automate tasks, support system health checks, or build internal tooling
Exposure to infrastructure-as-code tools like Terraform or similar, or a willingness to learn and contribute to InfraOps practices
A thoughtful, empathetic approach to end-user support across globally distributed teams
Hands-on experience supporting and managing laptop fleets (macOS and ChromeOS)
Preferred
DevOps experience
Google Workspace experience
Mac experience
Okta experience
Benefits
Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance
Company
UpGuard
UpGuard is a cyber resilience platform designed to proactively assess and manage the business risks posed by technology.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$47.38MKey Investors
August Capital
2021-06-09Series B· $19M
2016-08-11Series B· $17M
2016-06-01Series Unknown· $1.45M
Leadership Team
Mike Baukes
CEO & Co-Founder
Kevin Levine
Chief Financial Officer
Recent News
Help Net Security
2026-01-05
Company data provided by crunchbase