Leidos · 7 hours ago
Lead Field Service Representative
Lorton, VA
Full-time
Onsite
Mid, Senior Level
$108K/yr - $195K/yr
6+ years expLeidos is an industry and technology leader serving government and commercial customers, and they are seeking an experienced Lead Field Service Representative to support a fast-paced program with the Air Force Life Cycle Management Center. The role involves leading a team for on-site installation, configuration, and troubleshooting of hardware systems, while ensuring compliance with DoD specifications and acting as the primary point of contact during deployment.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Install, configure, and deploy workstations and network hardware systems in accordance with Department of Defense (DoD) specifications
Perform on-site troubleshooting and technical support for hardware-related issues
Collaborate with technical teams to ensure seamless integration of hardware within existing systems
Conduct training sessions for end-users on the proper use and maintenance of deployed equipment
Maintain accurate records of installation processes, configurations, and service activities
Monitor hardware performance and conduct regular inspections to ensure optimal functionality
Provide timely updates to management and the customer regarding deployment progress and any issues encountered
Ensure compliance with DoD policies, procedures, and security protocols during all service activities
Identify and resolve technical issues that arise within a complex system or network infrastructure
Assist in the development of deployment plans and timelines to meet project requirements
Foster strong relationships with customers, acting as the primary point of contact for hardware-related inquiries and support
Qualification
Required
Bachelors Degree with 8+ years of experience or a Masters Degree with 6+ years of experience. Additional experience may be considered in lieu of a degree
US Citizen with at least a Top Secret clearance with the ability to obtain and maintain and SCI prior to your start date
Strong knowledge of workstation and hardware installation, configuration, and troubleshooting
Familiarity with network infrastructure and connectivity issues
Experience analyzing drawings and diagrams to facilitate deployment planning and execution
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced environment
Preferred
US Citizen with an active TS/SCI security clearance
Relevant certifications such as CompTIA A+, Network+, or similar credentials
Experience with inventory management and asset tracking systems
Knowledge of DoD policies and procedures related to IT and hardware deployment
Proven ability to conduct training sessions and technical presentations
Familiarity with project management principles and deployment planning
Strong problem-solving skills and a proactive approach to customer support
Experience in working with various operating systems and enterprise software applications
Benefits
Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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