Home Sweet Home · 5 hours ago
Customer Service Coordinator
Redondo Beach, CA
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $26/hrHome Sweet Home provides in home services to executives being relocated by their companies throughout the United States. The Customer Service Coordinator role focuses on providing high-quality service to transferees while managing job margins and coordinating with various teams and resources.
Home ImprovementHome Services
Responsibilities
Interact with Transferees – Communicate with transferees via Phone, text and email according to the company communication process (“the baton”)
Select Service Delivery Resources - Assign service delivery (contractors or employees) resources and communicate the unique needs of each individual job. Rate service delivery resources upon job completion
Schedule Changes – Handle schedule changes with the relocating family, service delivery team and Primary Coordinator at the RMC/Mover
Communicate with PCs – Update and receive updates from the Primary Coordinator at our RMC and Moving Company partners as needed
Margin Management – Review bills from contractors and complete billing package to go to CSS
Service Issues – Respond and resolve service issues in coordination with your Team Leader and Manager
Other Duties as assigned…
Qualification
Required
Customer service and phone skills
Problem solving skills
Empathy
Speed and accuracy
Ability to work in a fast-paced environment
Ability to work closely with co-workers
Available to respond to occasional inquiries from Customers and Vendors during evenings and/or weekends
Benefits
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance
Company
Home Sweet Home
Home Sweet Home is a leader in providing stress relief to transferees that provides in-home pre and post-move services.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-03-21Acquired
Leadership Team
Bridget Ritchie, CRP, GMS
Chief Revenue Officer (CRO)
Company data provided by crunchbase