Seminole Hard Rock Support Services · 14 hours ago
DIRECTOR - COMMUNICATIONS & ENGAGEMENT
Davie, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expSeminole Hard Rock Support Services is seeking a Director of Communications & Engagement who will be a senior leader and strategic advisor. This role involves leading enterprise-wide communications and engagement strategies to activate employees around corporate culture and brand initiatives.
Hospitality
Responsibilities
Own enterprise-level communication strategy for corporate initiatives, change programs, culture, and employee engagement
Architect and maintain the company-wide narrative, message architecture, and content governance
Lead long-range engagement planning and annual editorial calendar that aligns to strategic business cycles and cultural moments
Serve as strategic counselor to C-suite and senior leaders on communications, engagement, and organizational storytelling
Modernize leadership communication channels
Lead enterprise engagement campaigns tied to culture, values, inclusion, well-being, recognition, and talent initiatives
Oversee employee listening insights and engagement measurements, ensuring strategies respond to workforce expectations and trends
Direct communication strategy for major organizational changes, including transformation programs and restructuring
Build change communication playbooks, leader toolkits, and field activation strategies to drive adoption and understanding
Serve as senior advisor in crisis and sensitive-issue communications; lead cross-functional response with Legal, HR, Security, and PR
Oversee crisis readiness planning, scenario-based exercises, templates, and governance
Own enterprise communication channels, ensuring they are modern, accessible, intuitive, and aligned
Partner with IT to advance digital employee experience solutions
Lead, mentor, and develop a high-performing communications and engagement team with a culture of creativity, accountability, and collaboration
Manage budgets, vendor partnerships, and content-production workflows
Establish communication standards, accessibility guidelines, and global/local alignment frameworks
Develop enterprise communication dashboards and scorecards focused on reach, engagement, comprehension, sentiment, and behavioral outcomes
Use analytics and A/B testing to optimize content, channels, and engagement strategies
Provide insights to senior leadership on workforce sentiment and communication effectiveness
Qualification
Required
5-8+ years of progressive experience in Corporate Communications, Employee Communications, Public Affairs, or Internal Engagement within large, matrixed organizations
Experience leading communications strategy at the enterprise level, including executive visibility, employee engagement, and change management
Exceptional writing, storytelling, and messaging skills across audiences and channels
Proven track record guiding senior executives with confidence, discretion, and political acumen
Strong people leadership experience—developing teams, scaling processes, and managing cross-functional initiatives
Experience owning communication governance, crisis response, and complex change initiatives
Expertise with Microsoft 365, SharePoint/Viva, Adobe, Canva, analytics tools, and modern communication platforms
Bachelor's degree required; Master's Degree in Communications, Organizational Psychology, Journalism, Business, or related field strongly preferred
Preferred
Fortune 100 or large global company experience
Global communications experience managing localization and cultural nuance
Multi-lingual preferred, mastery of written English is required
Company
Seminole Hard Rock Support Services
Seminole Hard Rock Support Services was created to provide support worldwide to hotels, casinos and cafes for Seminole Gaming and Hard Rock International.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Hook
EVP & CMO
Karen Hewitt, M. Ed.
Director of DEI Strategic Partnerships
Company data provided by crunchbase