Deluxe · 10 hours ago
Account Manager
California, United States
Part-time
Onsite
Mid LevelDeluxe is a company focused on digital cinema services, and they are seeking an Account Manager to support the management of client relationships. The role involves ensuring timely service delivery, coordinating tasks, and maintaining customer satisfaction while navigating complex challenges.
AdvertisingDigital EntertainmentDigital MediaFilmInformation TechnologyMarketingMedia and Entertainment
Responsibilities
Responsible for managing the day-to-day business transactions for a portfolio of clients requiring digital cinema mastering, replication of digital cinema package (DCP) drives, electronic delivery and other digital cinema services as may be required or introduced
Receive client orders and verify the order details, confirming that the correct elements and technical resources are in place to perform the work
Liaise with other Deluxe facilities involved with digital cinema services, coordinating the communication and elements for each project
Create work orders and bookings in proprietary workflow system
Assist and work with other Account Manager representatives to prioritize, organize and assign work received by the department
Must be an effective orchestrator of internal resources to meet the needs of each customer and/or project
Understand our services and processes, be able to provide advice to customers at the job level and beyond, engaging internal expertise as required
Produce clear and accurate communication between Deluxe and the customer
Be organized and up to date on work in progress, keeping accurate records and tracking jobs through to final delivery
Find solutions to problems before the customer asks
Retrieve data from internal systems to create reports for weekly and monthly billing submissions and PO requests
Accurately input data into billing systems based on client specifications and due dates
Create pre-invoices and retrieve payment for COD customers in a timely manner
Administrative support as needed for the Client Service team
Qualification
Required
BA degree in Business Administration or related field preferred
Proficient in word processing, spreadsheets, inventory, order processing and database software's
Professional communication (written and oral) skills
Highly organized and demonstrated ability to manage competing priorities
Strong problem solving and technical ability
Extremely strong attention to detail
Collaborative team player with a strong focus on teamwork
Knowledge of billing and invoicing processes is a plus
Ability to work supervised and autonomously
Company
Deluxe
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing premium content creators and distributors.
Founded in 1915
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-07-01Acquired
Leadership Team
C
Cyril Drabinsky
Chief Executive Officer
Recent News
Research and Markets
2025-05-30
Company data provided by crunchbase