Staff Machine Learning Engineer, GAI Search Relevance - Moveworks jobs in United States
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ServiceNow · 4 hours ago

Staff Machine Learning Engineer, GAI Search Relevance - Moveworks

positionMountain View, CA
timeFull-time
remoteOnsite
seniorityLead/Staff

ServiceNow is a global market leader in innovative AI-enhanced technology, aiming to improve how organizations work. They are seeking a Staff Machine Learning Engineer to enhance a search-based question answering platform, focusing on improving search relevance through advanced ranking features and algorithm development.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Craft new ranking features and optimizing existing ones to enhance relevance metrics
Develop algorithm framework to support diversified ranking features
Design platform and tooling to enable parallel ranking experiments
Develop metrics to evaluate ranking performance

Qualification

Information retrieval techniquesMachine learning ranking modelsText processingNatural language understandingGolang

Required

First-hand experience in traditional information retrieval techniques, or machine learning based ranking models
Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
Background in text processing, information retrieval, natural language understanding, or machine learning

Preferred

Experience in Golang

Company

ServiceNow

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ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
dateFounded in 2004
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)

Funding

Current Stage
Public Company
Total Funding
$83.7M
Key Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M

Leadership Team

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William McDermott
Chairman and CEO
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Pat Casey
Chief Technology Officer & EVP of DevOps
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Recent News

TechCrunch
What Snowflake’s deal with OpenAI tells us about the enterprise AI race
2026-02-03
The Motley Fool
Why ServiceNow Stock Bumped Higher on Monday
2026-02-03
The Motley Fool
ServiceNow Shares Slip Despite Strong AI Growth. Should Investors Buy the Dip on the Stock?
2026-02-03
Company data provided by crunchbase