Wayfinder Family Services · 4 hours ago
Senior Systems Support Analyst, IST
LA Metro Area
Full-time
Onsite
Mid, Senior Level
3+ years expWayfinder Family Services is committed to supporting vulnerable children, youth, and adults facing unique challenges. The Senior Systems Support Analyst will focus on handling daily helpdesk service operations, providing end-user support, issue resolution, and training for various technologies and systems.
Facilities Support ServicesNon ProfitRehabilitationSocial ImpactUnderserved Children
Responsibilities
Work with IT Coordinator and IST Team to maintain an up-to-date IST asset inventory
Provide guidance to users on functionality and support related business productivity software
Assist with the development of user reference guides, internal procedures, process improvement initiatives, and other materials, as assigned
Communicate efficiently and effectively with management, users, and internal/external resources for all assigned duties and tasks
Collaborate and work with other IST department analysts
Assist the IST department to ensure the agency’s information technology and systems adhere to HIPAA, State Counties, Department of Mental Health (DMH), Council on Accreditation (COA), and other regulatory or contractual requirements
Other duties as outlined in the position description
Qualification
Required
An associate's degree, or certification from an accredited program focused on technology support; OR at least 4 years of directly related work experience
Minimum of three years of experience working with desktop support, including user support operations, user training material development, user training delivery, systems analysis, and issue troubleshooting and resolution techniques
Experience supporting desktop computing environments, including Microsoft products, Windows, Office365, Active Directory, and various other productivity software
Experience in a healthcare setting including support of clinical and billing operations for behavioral health is a plus
Benefits
Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
Medical, dental, vision, life, and long-term disability insurance
401(k) retirement plan with employer match up to 4%
Employee referral program: Encourage your colleagues to join us
Education tuition assistance program: Invest in your career development
Public Service Loan Forgiveness (PSLF) eligible
Flexible spending account (FSA) plans
Eligibility and other benefits are outlined in plan documents
Company
Wayfinder Family Services
Wayfinder Family Services is a non-profit organization that helps blind and visually impaired children to reach their potential.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jay Allen
President and Chief Executive Officer
Recent News
Morningstar.com
2025-06-20
2025-05-16
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