Fairway Lawns and Command Pest Control · 4 hours ago
IT Support Engineer
Plano,TX,US
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrFairway Corp is a leading provider of residential lawncare services, and they are seeking an experienced IT Support Engineer to join their team. The role involves providing technical support to end-users, addressing and resolving IT-related issues to ensure effective utilization of technology resources.
Consumer Services
Responsibilities
Respond to user inquiries and technical issues via phone, email, or in-person
Diagnose and troubleshoot hardware, software, and network-related problems
Guide users through step-by-step solutions and provide remote assistance when necessary
Install, configure, and upgrade hardware and software components
Perform routine maintenance tasks, such as system updates and patches
Collaborate with other IT teams for more complex system changes
Implement and enforce security protocols to safeguard information and systems
Educate users on security best practices and assist in the remediation of security incidents
Assist in the procurement process for IT hardware and software
Maintain an inventory of IT assets and licenses
Log and track support incidents using a ticketing system
Prioritize and escalate issues based on their urgency and impact on business operations
Ensure timely resolution of incidents and adherence to service level agreements (SLAs)
Collaborate with other IT departments to address cross-functional issues
Provide input on IT infrastructure improvements based on recurring problems
Conduct user training sessions to enhance employees' IT literacy and self-help capabilities
Create documentation and knowledge base articles for common issues and solutions
Qualification
Required
Bachelor's degree in computer science, Information Technology, or a related field
Previous experience in a helpdesk or technical support role is advantageous
Proficiency in troubleshooting Windows and Mac operating systems, familiarity with hardware components, networking concepts, and experience with common office software
Company
Fairway Lawns and Command Pest Control
Established in 1979, Fairway Lawns and Command Pest Control consists of 15 locations in the Southeastern and Central United States.
Founded in 1979
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amber Easterly
Human Resources Business Partner
Company data provided by crunchbase