Nationwide · 11 hours ago
Specialist, Process Management (Commercial Surety Underwriting Assistant)
United States
Full-time
Remote
Mid, Senior Level
$71K/yr - $133K/yr
6+ years expNationwide is a Fortune 100 company focused on helping people protect what matters most to them. The Specialist, Process Management role involves supporting underwriters and agents in Commercial Surety, processing transactions, and improving business processes through analysis and redesign initiatives.
BankingFinancial ServicesInsuranceLife Insurance
No H1B
Responsibilities
Provide support to Underwriters and agents by assisting with new business submissions, inquiries, and all matters related to Commercial Surety
Process transactions within Nationwide’s systems, including new billings, adjustments, cancellations, reinstatements, and other policy changes
Enter and maintain new account information in Nationwide’s systems on behalf of the Underwriting team
Update financial information, including entering revised financial statements into the Financial Analysis Worksheet within Nationwide’s systems and completing EDF‑X calculations using Moody’s application
Modify account details—such as rates, commissions, and related data—based on Underwriter instructions
Support underwriting initiatives by assisting with projects and tasks as requested by Underwriters
Process Broker of Record (BOR) changes in Nationwide’s systems and provide all required documentation to the newly designated agent
Issue customs bonds in accordance with established procedures
Process and review renewal accounts, ensuring files are reviewed 90 days prior to expiration in alignment with the monthly renewal queue
Review the monthly bordereau and address any required updates or follow‑up items
Distribute active line cards to agents upon request or as needed
Provide support to the Commercial Underwriting Assistant team on commercial surety matters when additional assistance is required
Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures
Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle
Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns
Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor
Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans
Serves as subject matter expert on project team involved with development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements
Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes
Mentors, educates and trains others on the use of process design techniques, methods and tools
Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors
Coordinates activities for a process project team and helps monitor project schedules and costs
Qualification
Required
At least three years of surety experience, preferably commercial surety experience
Typically, six or more years of experience in business process design or operations
Maintains and comprehends business process operations or redesign techniques, methods and tools
Understanding of business trends to support process design and operations to improve performance
Demonstrated experience in process analysis, process design and process implementation
Understanding of project management concepts and techniques required
Good communication skills required for interactions with others
Preferred
Process-related certifications preferred
Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred
Understanding of customer business environment preferred
Competency in process development or process operations preferred
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product - Commercial, E&S and Specialty
Recent News
2025-11-24
2025-10-20
2025-09-27
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