Center for Public Partnerships & Research · 8 hours ago
Student Hourly-Entry Level IT Technician
Topeka Metropolitan Area
Part-time
Onsite
New Grad, Entry Level
$13/hr - $13/hrCenter for Public Partnerships & Research is dedicated to fostering relationships within the KU community through their IT Help Desk. The role involves providing frontline technical support, diagnosing issues across various devices, and assisting with departmental initiatives to enhance user experience on campus.
Higher Education
Responsibilities
Provide frontline technical support by triaging and responding to incoming requests via phone, email, in-person, and chat, ensuring prompt and effective assistance
Diagnose and resolve issues across Android, iOS, macOS, and Windows devices, supporting services offered by KU IT and other campus partners
Maintain security and confidentiality by adhering to all federal regulations (including FERPA) and departmental policies related to account and data protection
Document support activities by creating and updating service tickets with clear, detailed notes to ensure accurate tracking and timely resolution
Assist with departmental initiatives, including special projects, administrative reporting, and additional duties assigned by leadership
Support personal and university‑provided devices, delivering high‑quality technical assistance to enhance the user experience across campus
Qualification
Required
Previous customer service experience demonstrating professionalism and a strong commitment to user support
Demonstrated strong problem‑solving abilities, including the skill to ask clear, targeted, and effective questions as evidenced by application materials
Demonstrated excellent written and verbal communication skills, as evidenced through application materials and experience
Availability to work mornings and afternoons, with some evening and weekend shifts required, as evidenced by application materials
Demonstrated ability to work at least 10 hours per week during the academic semester as evidenced by application materials, with opportunities to work up to 20 hours based on student preference and staffing needs
Preferred
Demonstrated background/familiarity with the KU environment and the online services provided by KU IT as evidenced by application materials
Previous experience with basic hardware and software troubleshooting across common device types
Demonstrated proficiency with Windows, macOS, and iOS operating systems as evidenced by application materials
Demonstrated working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint as evidenced by application materials
Previous experience using Microsoft Outlook for email, calendaring, and communication
Previous experience with audio/visual equipment, including setup, use, and basic troubleshooting
Demonstrated ability to work independently and collaboratively, while effectively managing multiple tasks and maintaining focus as evidenced by application materials
Company
Center for Public Partnerships & Research
At CPPR, we tackle complex issues challenging our communities by building and partnering with many dedicated public agency professionals, non-profit service providers, and family members living and working in communities.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Meghan Cizek
Assistant Director, Center for Public Partnerships and Research
Sara Gardner
Assistant Director, Center for Public Partnerships & Research
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